Tweet
Ok, firstly complaint here: there is no section for public transport complaints.
Anyway, onto the lovely story of my stagecoach story. I get the bus to work everyday and top up my stagecoach smartcard every week on the internet saving me a massive 50p per week. Anyway, I was late topping up on Friday but had a confirmation email stating that the card was good to go for the week commencing yesterday. Got on the bus and the driver tells me that it's invalid and the ticket is invalid. I show him the email on my smartphone stating I have confirmation it's valid, however, he keeps my card and tells me we'll discuss it at the bus station. So I travel to the bus station checked their own website and made sure ticket was fine and yep it's correctamundo so the driver was going to keep my card. I politely asked him a few things(like who's paying my fare to go home, and are you refunding me my money) and told him the checks I had made which lead to him giving me back the card.
I rang from work to their office and was told that card was showing as pending and to hold it onto their machine on the journey back home for 25 seconds. I did this in the evening and still it was not working.
I then rang again in the evening and they said they would escalate it further. I might add that at this point I spotted how late it was that I had topped up and was fairly certain that the cause is actually the fact that Stagecoach update their systems at a certain point in time after having debited the amount and receiving it and, as I had paid late into the evening then that was the reason why it did not work.
Today, I had no problems using the card and received a call this evening from Stagecoach telling me that they have ordered a new card and that they have paid for next week's travel. Now the conversation carried on and she told me that their office had checked at 5:15pm tonight and seen that there had been no card useage and that the card had been active since 2013. In my mind I am going "if it aint broke then dont fix it!!". I might add that I'd used the card twice today prior to 5.15pm.
I asked them whether they could be sure my card worked tomorrow(cos these dickwads would probably cancel my card!!). She could not, so I have the fun of hoping that my card works tomorrow because they've ordered another bloody card when it was totally unnecessary. If someone had rang me prior to 5.15pm and spoken to me about this then maybe they would not have had to give me a free week's travel and had me worried that I might have to pay the bus fare for the rest of the week. Why can these people not speak to the customer PRIOR to fixing the non needed to be fixed problem?
Really hacked me off yesterday and I'm hacked off now....GRRRRRRR!!!
Anyway, onto the lovely story of my stagecoach story. I get the bus to work everyday and top up my stagecoach smartcard every week on the internet saving me a massive 50p per week. Anyway, I was late topping up on Friday but had a confirmation email stating that the card was good to go for the week commencing yesterday. Got on the bus and the driver tells me that it's invalid and the ticket is invalid. I show him the email on my smartphone stating I have confirmation it's valid, however, he keeps my card and tells me we'll discuss it at the bus station. So I travel to the bus station checked their own website and made sure ticket was fine and yep it's correctamundo so the driver was going to keep my card. I politely asked him a few things(like who's paying my fare to go home, and are you refunding me my money) and told him the checks I had made which lead to him giving me back the card.
I rang from work to their office and was told that card was showing as pending and to hold it onto their machine on the journey back home for 25 seconds. I did this in the evening and still it was not working.
I then rang again in the evening and they said they would escalate it further. I might add that at this point I spotted how late it was that I had topped up and was fairly certain that the cause is actually the fact that Stagecoach update their systems at a certain point in time after having debited the amount and receiving it and, as I had paid late into the evening then that was the reason why it did not work.
Today, I had no problems using the card and received a call this evening from Stagecoach telling me that they have ordered a new card and that they have paid for next week's travel. Now the conversation carried on and she told me that their office had checked at 5:15pm tonight and seen that there had been no card useage and that the card had been active since 2013. In my mind I am going "if it aint broke then dont fix it!!". I might add that I'd used the card twice today prior to 5.15pm.
I asked them whether they could be sure my card worked tomorrow(cos these dickwads would probably cancel my card!!). She could not, so I have the fun of hoping that my card works tomorrow because they've ordered another bloody card when it was totally unnecessary. If someone had rang me prior to 5.15pm and spoken to me about this then maybe they would not have had to give me a free week's travel and had me worried that I might have to pay the bus fare for the rest of the week. Why can these people not speak to the customer PRIOR to fixing the non needed to be fixed problem?
Really hacked me off yesterday and I'm hacked off now....GRRRRRRR!!!
Comment