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I'll give you the background so you get the full picture.
Earlier this month I installed a kitchen sink and a Belling double oven for one of my customers, last week the customer phoned me asking if I could come round to check her oven as it was tripping out after 2 and a half hours of use.
I told her that there must be a problem with the cooling fan at the rear of the oven and to call Belling and get one of their engineers round to fix the problem, she said that she'd already called them and they said it's nothing to do with them and it is a installation fault and the best advise they could give was to call me to come and rectify the problem.
I went round to her house mainly to check that the connections to the terminal block where tight and to measure the gap at the rear of the oven to make sure it had the 30mm to 80mm recommended gap to allow air flow, the connections where all tight and secure and I had 35mm at the rear of the oven.
While the oven was out I turned it on to see if the cooling fan was working and as I suspected it wasn't, obviously the oven is over heating around the control panel and tripping the thermal fuse/switch and resetting after 30 minutes or so.
Now Belling waisted my time by telling the customer to call me out, I could've repaired it (I used to be a white goods engineer) but I would have invalidated the warranty.
Here's the sixty four thousand dollar question: If the tables where turned and the fault was due to me installing the oven badly Belling would have billed me for the call out and repair, what I want to know is can I bill Belling for getting the customer to call me out to look at the oven?
I feel that Belling should have known what the fault was from the customers information of the fault and gone out and repaired it (I knew after talking to her over the phone), also! I think I should be able to charge Belling their going call out charge (not sure how much it is now, last I knew it was £70)
Earlier this month I installed a kitchen sink and a Belling double oven for one of my customers, last week the customer phoned me asking if I could come round to check her oven as it was tripping out after 2 and a half hours of use.
I told her that there must be a problem with the cooling fan at the rear of the oven and to call Belling and get one of their engineers round to fix the problem, she said that she'd already called them and they said it's nothing to do with them and it is a installation fault and the best advise they could give was to call me to come and rectify the problem.
I went round to her house mainly to check that the connections to the terminal block where tight and to measure the gap at the rear of the oven to make sure it had the 30mm to 80mm recommended gap to allow air flow, the connections where all tight and secure and I had 35mm at the rear of the oven.
While the oven was out I turned it on to see if the cooling fan was working and as I suspected it wasn't, obviously the oven is over heating around the control panel and tripping the thermal fuse/switch and resetting after 30 minutes or so.
Now Belling waisted my time by telling the customer to call me out, I could've repaired it (I used to be a white goods engineer) but I would have invalidated the warranty.
Here's the sixty four thousand dollar question: If the tables where turned and the fault was due to me installing the oven badly Belling would have billed me for the call out and repair, what I want to know is can I bill Belling for getting the customer to call me out to look at the oven?
I feel that Belling should have known what the fault was from the customers information of the fault and gone out and repaired it (I knew after talking to her over the phone), also! I think I should be able to charge Belling their going call out charge (not sure how much it is now, last I knew it was £70)
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