Investors in People

[cards down]

Now this may just be me but I'm constantly hearing and reading the following on what seems like an increasing basis, Please be advised that we are experiencing unusually high volumes of ........................................
Maybe its about time these company's start to invest in some staff, weeks for written response, 20 mins+ on a phone line.

[Guest]

Re: Investors in People

Hi

Yes i wondered about this, surely if you try to get through to someone and every time you get the "unusual high volume" message it would make it the usual volume.

Peter

[cards down]

Re: Investors in People

Yes I can see the Logic, but surely if it was 'usual' then they would have to pull their finger out and Employ, and although a happier customer, less ££££ for Mr Big up stairs. :tinysmile_hmm_t2:

[Guest]

Re: Investors in People

"Unusually high volumes," is used a lot these days.
I had to take the Mrs to A and E on Sunday after a fall, four and a half hours, didn't seem particularly busy to me , but apparently they were experiencing the above.

Peter

[Monzter]

Re: Investors in People

Yes, everywhere these days seems to experience unusually high levels of call or enquiries or patients etc, no matter what day or time you call. Funny though how if you paying them money is concerned they manage to get you answered pretty quick. Same as councils - can process and issue a ct bill in 2 days when your finances change and they can demand more money, funny though how if it's the other way round it takes 6-8 weeks??!!

[Guest]

Re: Investors in People

Yes i find that selecting the new account option usually gets me through quicker than the existing account that needs help one.

Peter

[labman]

Re: Investors in People

Yes I can see the Logic, but surely if it was 'usual' then they would have to pull their finger out and Employ, and although a happier customer, less ££££ for Mr Big up stairs. :tinysmile_hmm_t2:

I wonder if it would be less ££££ for Mr Big? If a customer is happy, then they will recommend, and they in turn will recommend. This would result in more happy customers, more staff employed to keep them happy and more ££££ for Mr Big, albeit with smaller profit margins per customer.

[Monzter]

Re: Investors in People

Good point Labman - rarely do some people think that way though. I can pity the staff on the front line - I have been in similar situations where management offer the clients the earth and then fail to give you the resources to deliver and you get it from the customer and management when people aren't happy.

Peter - I have found with some companies that the "Press 3 if you are thinking of leaving us" option also gets you answered pretty quick lol

[teaboy2]

Re: Investors in People

Lol HMRC are eve worse and 45 minutes i spent in a que waiting to get through to them once.

[cards down]

Re: Investors in People

I remember reading or hearing somewhere that its harder to find new customers than it is to keep your own. I think Mr big should take this on board and start looking after the hands that feed him. :hail: