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FSA warns on mis-selling of packaged bank accounts

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  • FSA warns on mis-selling of packaged bank accounts

    BBC News - FSA warns on mis-selling of packaged bank accounts

    Bank accounts which charge fees for extra benefits such as insurance may be being mis-sold, the Financial Services Authority (FSA) has warned.


    It says the danger lies in people buying packaged accounts with insurance that is too expensive or inadequate.


    The FSA says about 15% of the adult population already have these accounts, so large numbers of people might be disadvantaged by them.
    The warning comes in the FSA's Financial Risk Outlook for 2010.


    "Packaged accounts may offer value for money for some consumers, but they may not benefit all," the FSA said.


    "Consumers could be better off purchasing products individually or not at all.


    "And some may find that where the add-ons are insurance products, they do not provide the expected level of cover," it added.

    'Unfair treatment'
    The FSA issues a general warning that financial services firms "must not increase margins in ways that result in unfair treatment of consumers."
    There is a possibility that some consumers may not fully understand the terms and conditions of these products


    FSA

    The central point of the Financial Risk Outlook is that the financial system, and the firms that operate in it, are going to be under considerable pressure in the coming years because of the lingering effects of the credit crunch and the recession.


    This may lead some firms, such as banks, to try to restore their profits by selling inappropriate policies and products to their customers.


    For instance, the regulator says that offering loans only to people who open a bank account, in order to attract those savers' money, may not be in the customers' best interests.


    "These products could offer good value for some consumers as they are not necessarily higher risk," the FSA said.


    "However, there is a possibility that some consumers may not fully understand the terms and conditions of these products."


    The FSA also warns that pressure on the profitability of insurance firms means that some cut-price general insurance polices may not offer the level of cover the customers are expecting.
    Although the regulator has been taking action against the widespread mis-selling of payment protection insurance (PPI), it said: "New products are emerging which have similar characteristics to PPI."


    "These products could be sold in ways which lead to similar consumer detriment to that experienced with PPI."

    Building societies
    Overall, the Financial Risk Outlook argues that the financial crisis is past its worst, and that most economies are now out of recession.
    But the huge injection of public money into the banking system to stop it from collapse in the past two years has yet to be paid back.


    About £300bn needs to be repaid to the Treasury or the Bank of England by end of 2012.One one way of partially plugging that gap will be for financial institutions to attract more money from savers.


    The FSA warns that this will not succeed on its own and banks will have to come up with other ideas.
    But intensified competition for depositors' money will put even more pressure on the UK's building societies.


    Many are currently "hibernating", the FSA said, finding it hard to make any profit with savers rates at very low levels, with many societies locked into mortgage deals they agreed on terms which have turned out to be uneconomic.


    "The challenge of the very low interest rate environment has been compounded for those building societies that have a significant proportion of their mortgages priced as base rate trackers with low or no floors," the FSA said.


    "They will continue to suffer very low margins unless or until the mortgages revert to standard variable rates (SVR) or another higher margin rate.
    A number of societies also have capped their SVRs at a narrow spread over Bank Rate, with little or no contractual ability to reset them; if base rates remain low, these societies will continue to experience margin pressure even after fixed or tracker rates revert to SVR," the FSA added.

  • #2
    Re: FSA warns on mis-selling of packaged bank accounts

    the report - http://www.fsa.gov.uk/pubs/plan/fina...tlook_2010.pdf (page 57)


    Emerging and potential conduct risks
    The consumer and firm behaviours and trends described above, in combination with the underlying market
    failures, can create conditions for conduct risks to arise. We now consider emerging and potential conduct
    risks, grouped under five areas: retail banking business models; investment and decumulation; platforms;
    insurance; and regulatory changes.
    Retail banking business models
    Banks are responding to the various pressures they face in a number of ways: disposing of non-core
    operations; rebuilding lending margins to price more appropriately for the associated risk; reducing
    reliance on net-interest income through increased diversification into products and services that generate
    fee income; and employing greater customer segmentation with a focus on higher-value consumer
    relationships. Each of these actions will impact consumers and could result in increased conduct risk.
    Specific examples where we see the potential for actions of firms to lead to consumer detriment include:

    • Packaged accounts may offer value for money for some consumers, but they may not benefit all;
    consumers could be better off purchasing products individually or not at all.10 And some may find
    that where the add-ons are insurance products, they do not provide the expected level of cover.
    The potential for consumer detriment, although not likely to impact any individual consumer
    significantly, could occur across a large population; around 15% of UK adults have some form of
    packaged account.11

    • There are incentives for firms to structure loans in such a way that they also attract deposits. This may
    be through increased marketing of offset mortgages, preferential rates for borrowers holding or
    opening deposit accounts, or linking deposit accounts to the loan providing access to higher loan-tovalue
    products. These products could offer good value for some consumers as they are not necessarily
    higher risk. However, there is a possibility that some consumers may not fully understand the terms
    and conditions of these products.

    • Profitability pressures in retail banking may have increased incentives for firms to try to increase
    revenues in areas outside traditional retail banking activity. One example might be an increased
    reliance on bancassurance business, where the incentive to provide investment products to a greater
    number of clients could lead to inappropriate investment advice or to sales of products that are
    inappropriate for the target market.

    Key messages for firms

    •• Firms must not increase margins in ways that result in unfair treatment of consumers. Consumers’
    needs should be reflected in decisions on future strategy, product variation or design, targets for
    cross-selling, and the sales process. Packaged accounts, for example, may not represent good value
    for money for all consumers and firms should make clear to consumers that they need not purchase a
    packaged account.

    •• There are specific risks around the treatment of consumers who are moved from one firm to another during
    banking consolidations or banking break-ups. We will look to firms to manage these risks during such
    transition periods
    #staysafestayhome

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

    Received a Court Claim? Read >>>>> First Steps

    Comment


    • #3
      Re: FSA warns on mis-selling of packaged bank accounts

      Retail banking and building societies
      Retail banking conduct risks reflect both long-established features of retail banking business models and
      new pressures arising from the economic environment.
      Current accounts in the UK are typically provided on a ‘free if in credit’ basis, with no transaction or
      account maintenance charges for consumers who maintain an in-credit position or who stay within
      authorised overdraft limits. Many consumers receive a core product which makes a loss, or very low
      return for the firm. Consequently, firms have sought to profit either by cross-selling higher-margin
      products (such as personal loans and related protection products) or by charging for specific product
      features (such as charges on unauthorised overdrafts). This combination of a loss-making core product
      and higher-margin cross-sold products creates incentives to push inappropriate sales. This should be offset
      through a strong focus on appropriate marketing, selling processes and product suitability.
      Some features of the macroeconomic and financial stability environment described in Sections A and B
      have intensified these underlying conduct risks. Very low nominal interest rates have depressed core current
      account profitability, and the cross-over of deposit and lending rates (see Chart B21) has led to variations
      in the profitability of different product lines and consumer groups. Firms may be tempted to respond to
      this falling profitability in ways which could create consumer detriment.




      Box D1: Charges on unauthorised overdrafts
      Charges on unauthorised overdrafts have featured prominently in the media. The Office of Fair Trading
      (OFT) is responsible for licensing most businesses that offer credit or lend money to consumers (including
      overdrafts), and has regulatory powers in these areas. While the FSA does not regulate this area, we took
      an interest in the issue given our responsibility for the rules that govern how firms handle complaints,
      and because of the potential impact on the banking sector. Although the Supreme Court ruled that
      the OFT could not fully assess charges on unauthorised overdrafts for fairness under the Unfair Terms
      in Consumer Contracts Regulations 1999 (UTCCRs), some firms have changed their product offerings in
      this area. The OFT continues to have concerns about this aspect of the personal current account market
      and is discussing with the industry, consumer bodies and other relevant stakeholders ways to address
      these concerns.
      #staysafestayhome

      Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

      Received a Court Claim? Read >>>>> First Steps

      Comment


      • #4
        Re: FSA warns on mis-selling of packaged bank accounts

        Stone the crows, how many times have I said on forums about Packaged Account misselling???? FFS!! Is that it??

        Anyone want me to list down some beautiful misselling lines yet again???

        Comment

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