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The FCA, Prudential Regulation Authority and the Bank of England have today launched a joint consultation on the Financial Regulators’ Complaints Scheme.*
The consultation will ask how the scheme’s language can be improved to make it more accessible to consumers. It also clarifies the policy on making ex-gratia compensatory payments.
The consultation will open immediately for a period of 8 weeks, closing on Monday 14 September.*
The FCA has separately issued its response to the Annual Report of the Office of the Complaints Commissioner.
https://www.fca.org.uk/news/news-sto...e-consultation
The consultation will ask how the scheme’s language can be improved to make it more accessible to consumers. It also clarifies the policy on making ex-gratia compensatory payments.
The consultation will open immediately for a period of 8 weeks, closing on Monday 14 September.*
The FCA has separately issued its response to the Annual Report of the Office of the Complaints Commissioner.
https://www.fca.org.uk/news/news-sto...e-consultation
