Complaints Scheme: our approach to remedies

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Complaints Scheme: our approach to remedies

16th June 2020, 10:10:AM

This statement explains our current approach to deciding what we do when we agree that a complaint made about the FCA under the Complaints Scheme (the Scheme) is well founded.* We aim to apply a consistent and fair approach to ensure remedies are appropriate and proportionate, based on the individual features of the complaint and what went wrong.

https://www.fca.org.uk/news/statemen...roach-remedies

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Complaints Scheme: our approach to remedies

Complaints Scheme: our approach to remedies

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