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In full - http://www.bankingcode.org.uk/pdfdoc..._CODE_2008.PDF
PDF File
Section 14 re Hardship/financial Difficulties
14.1 We will be sympathetic and positive when we consider
any financial difficulties you may have. Our first step will be
to try to contact you to discuss the matter.
14.2 If you find yourself in financial difficulties, you should let
us know as soon as possible. We will do all we can to
help you to overcome your difficulties. With your cooperation,
we will develop a plan with you for dealing
with your financial difficulties and we will tell you in
writing what we have agreed.
26
Financial difficulties – how we can help
14.3 The sooner we discuss your problems, the easier it will
be for both of us to find a solution. The more you tell us
about your full financial circumstances, the more we
may be able to help.
14.4 If you are having difficulties, you can also get help and
advice from debt-counselling organisations. We will tell
you where you can get free money advice. If you ask us
to, we will work with debt-counselling organisations,
such as Citizens Advice, money advice centres or the
Consumer Credit Counselling Service. Their contact
details are as follows.
• Advice UK
Phone: 020 7407 4070
Website: adviceUK : Advice UK Homepage
• Citizens Advice
Website: www citizensadvice.org.uk
You can get the phone number of your local bureau
from the phone book, the local library or from the
website above.
• Citizens Advice Scotland
Phone: 0131 550 1000
Website: The website of the Citizens Advice Bureau Service in Scotland
• Consumer Credit Counselling Service
Phone: 0800 138 1111
Website: CCCS - Free Debt Advice from the UK's Leading Debt Charity
• Money Advice Scotland
Phone: 0141 572 0237
Website: Money Advice Scotland Online
• National Debtline
Phone: 0808 808 4000
Website: National Debtline, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000
• Payplan
Phone: 0800 917 7823
Website: Free Debt Management company | Debt Advice | Payplan
You should also be aware that there are other companies
that charge a fee for managing your debts. It is your
responsibility to check the fees that may be charged
before asking these companies to act on your behalf.
14.5 If you have debts with many creditors, a
debt-counselling organisation may complete a
Common Financial Statement (or an equivalent
statement we accept) on your behalf, which we will
accept as the basis for negotiations with you in drawing
up a debt-management plan.
Complaints
27
14.6 In certain circumstances we may pass your debt to
another organisation or debt-collection agency. When
arranging how you will make your repayments, we will
always choose reputable firms which agree to follow
the Code.
14.7 In other circumstances, we may sell your debt. We will
always choose reputable firms if we do this.
PDF File
Originally posted by BBA
Section 14 re Hardship/financial Difficulties
14.1 We will be sympathetic and positive when we consider
any financial difficulties you may have. Our first step will be
to try to contact you to discuss the matter.
14.2 If you find yourself in financial difficulties, you should let
us know as soon as possible. We will do all we can to
help you to overcome your difficulties. With your cooperation,
we will develop a plan with you for dealing
with your financial difficulties and we will tell you in
writing what we have agreed.
26
Financial difficulties – how we can help
14.3 The sooner we discuss your problems, the easier it will
be for both of us to find a solution. The more you tell us
about your full financial circumstances, the more we
may be able to help.
14.4 If you are having difficulties, you can also get help and
advice from debt-counselling organisations. We will tell
you where you can get free money advice. If you ask us
to, we will work with debt-counselling organisations,
such as Citizens Advice, money advice centres or the
Consumer Credit Counselling Service. Their contact
details are as follows.
• Advice UK
Phone: 020 7407 4070
Website: adviceUK : Advice UK Homepage
• Citizens Advice
Website: www citizensadvice.org.uk
You can get the phone number of your local bureau
from the phone book, the local library or from the
website above.
• Citizens Advice Scotland
Phone: 0131 550 1000
Website: The website of the Citizens Advice Bureau Service in Scotland
• Consumer Credit Counselling Service
Phone: 0800 138 1111
Website: CCCS - Free Debt Advice from the UK's Leading Debt Charity
• Money Advice Scotland
Phone: 0141 572 0237
Website: Money Advice Scotland Online
• National Debtline
Phone: 0808 808 4000
Website: National Debtline, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000
• Payplan
Phone: 0800 917 7823
Website: Free Debt Management company | Debt Advice | Payplan
You should also be aware that there are other companies
that charge a fee for managing your debts. It is your
responsibility to check the fees that may be charged
before asking these companies to act on your behalf.
14.5 If you have debts with many creditors, a
debt-counselling organisation may complete a
Common Financial Statement (or an equivalent
statement we accept) on your behalf, which we will
accept as the basis for negotiations with you in drawing
up a debt-management plan.
Complaints
27
14.6 In certain circumstances we may pass your debt to
another organisation or debt-collection agency. When
arranging how you will make your repayments, we will
always choose reputable firms which agree to follow
the Code.
14.7 In other circumstances, we may sell your debt. We will
always choose reputable firms if we do this.
