Tweet
"i belive our obligations under the banking code may inadvertently have been misrepresented in the media and elsewhere. I apologise if you have received the impression that your financial hardship complaint is an alternative to your bank charges complaint as a methord of obtaining a refund of fees (and consequently avoiding the current deferment arrangements)"
This is quoted from another charges site who have received something like this although there is a further thread that mentions that Barclays are under the impression that they should Log the OFT charges complaint and then simply advise people on how to avoid charges. Does not seem correct to me that the FSA guidance would be seen in this manner.
This is quoted from another charges site who have received something like this although there is a further thread that mentions that Barclays are under the impression that they should Log the OFT charges complaint and then simply advise people on how to avoid charges. Does not seem correct to me that the FSA guidance would be seen in this manner.
