FSA figures- Credit Card complaints

[Amethyst]

The attached spreadsheet sets out the relevant data we hold for 2007 and
2008. Please note that the figures in the column headed 2008H2 are low
in comparison to those in the other three columns, as not all complaints
returns submitted by firms to the FSA have been received for that
period. Complaints returns have to be submitted every six months, and
firms must submit the return within 30 days after the reporting period
ends. This means that many of the firms with a reporting end date of 31
December 2008 will not have submitted their returns to date.

[TANZARELLI]

Re: FSA figures- Credit Card complaints

And what have they done with these complaints? .......................................ummmmmmmmmm mm not a lot really!

[Amethyst]

Re: FSA figures- Credit Card complaints

Aye, interesting how the overcharging complaints went down by 30k odd H1 2008 compared to H1 2007, also interesting how they were still so high a year after the OFT report on default charges. Might be interesting to see 2005 / 2006 figures, see if the report had an effect in real terms, we know it was quite a catalyst for the publicity on the issues.

[TANZARELLI]

Re: FSA figures- Credit Card complaints

Yeah that would be interesting to see. Could we put in another and do they cost? The FOI requests I mean.

[Amethyst]

Re: FSA figures- Credit Card complaints

Nope - they collect the figures 6 monthly much as the waiver. If you want to put it in be cool Tanz. Shouldnt take them more than 2 days to get the info together (beyond that it costs think the limit is £495 costs before they want you to pay). I have another in re the waiver monthly reports so don't want to naff them off by doing another one. We want 2005/2006/2007/2008 not much point asking for those so far in 2009 really. will pm you. They have 20 days to reply but for this should be quicker.

[TANZARELLI]

Re: FSA figures- Credit Card complaints

No worries i'm on it, well tomorrow lol

[TANZARELLI]

Re: FSA figures- Credit Card complaints

Aye, interesting how the overcharging complaints went down by 30k odd H1 2008 compared to H1 2007, also interesting how they were still so high a year after the OFT report on default charges. Might be interesting to see 2005 / 2006 figures, see if the report had an effect in real terms, we know it was quite a catalyst for the publicity on the issues.

Well let me put you out of your misery, here are the stats for 2005 and 2006 (if I can get the thing to attach lol)

A big jump in 2006 compared to 2005 in relation to overcharging mate.

[Amethyst]

Re: FSA figures- Credit Card complaints

Thats brilliant Thank you Tanz :kiss:

I'll pop both tables together in morning and make a nice graph , seems it took a while for the message to get around, 7,000 in 2005, 28,000 complaints in 2006 and 160,000 in 2007 !!

Jibberty flibbert thats a lot of complaints for something supposedly resolved by the default charges report by the oft in april 06. lol.

Good work

[TANZARELLI]

Re: FSA figures- Credit Card complaints

No worries it was a new experience for me lol