OFT annual Report 07/08

[Amethyst]

HC 836 Annual Report and Resource Accounts 2007-08

The Office of Fair Trading Annual Report and Resource Accounts 2007-08 (pdf 893 kb) http://www.oft.gov.uk/shared_oft/ann...2007/HC836.pdf


Annexe A - Consumer law casework - April 2007 - March 2008 (pdf 73 kb)
Annexe B - Consumer credit statistics (pdf 107 kb)
Annexe C - Competition casework (pdf 51 kb)
Annexe D - UK mergers casework April 2007 - March 2008 (pdf 92 kb)
Annexe E - Local authority prosecutions (pdf 107 kb)
Annexe F - Complaints to Consumer Direct (pdf 105 kb)
Annexe G - Freedom of Information/Data Protection (pdf 61 kb)
Annexe H - Progress against Annual Plan Commitments 2007-08 (pdf 203 kb)





Annual Report and Resource Accounts 2007-08 - Annexe F of HC836
Complaints to Consumer Direct - 2007
Consumer Direct received over 1.5 million contacts* from 1 April 2007 to 31 March 2008
Consumer Direct recorded 1,141,677 cases between 1 January 2007 to 31 December 2007



see below for key (numbers 1 to 18 are type of complaint) 16 is Access to Goods and Service. 2 is substandard services. 10 is terms and conditions.
All finance figures are on page 7 of Annexe F - Complaints to Consumer Direct (pdf 105 kb)

2001 figures are - http://www.oft.gov.uk/shared_oft/ann...01/annexee.pdf - total personal banking complaints were 2853.


(links only seem to work in IE for some weird reason unless thats just me)

[Amethyst]

Re: OFT annual Report 07/08

Unfair Terms in Consumer Contracts Regulations 1999

Complaints and enquiries dealt with by Consumer Protection Group: 113

Undertakings under Regulation 10 (3):

*22 February 2007 Tecaz Ltd (This case closed on 12 April 2007)
*22 March 2007 Time for You (This case closed on 12 April 2007)
**9 May 2007 Dabs.com plc
13 August 2007 Warmroof Systems Ltd
9 October 2007 Liberty Living Plc

* These two cases were closed in the financial year 1 April 2007 – 31 March
2008, but their undertakings pre-date this and were not included in the
previous year's Annual Report.
** This undertaking was also given under DSRs.



2008 - UK Insurance LTD (Royal Bank of Scotland) http://www.oft.gov.uk/advice_and_resources/resource_base/consumer-regulations/traders/3142/1/Outcome1/3179.pdf - re consequential loss

[TANZARELLI]

Re: OFT annual Report 07/08

Ame none of the links except the second one in post #1 work mate file not found

[Amethyst]

Re: OFT annual Report 07/08

I had the same trouble from the OFT site - they worked okay on Internet Explorer - no idea why.

[TANZARELLI]

Re: OFT annual Report 07/08

http://www.oft.gov.uk/shared_oft/ann...2007/HC836.pdf Annual Report

Annexe A-H

http://www.oft.gov.uk/shared_oft/ann...007/hc836a.pdf

http://www.oft.gov.uk/shared_oft/ann...007/hc836b.pdf

http://www.oft.gov.uk/shared_oft/ann...007/hc836c.pdf

http://www.oft.gov.uk/shared_oft/ann...007/hc836d.pdf

http://www.oft.gov.uk/shared_oft/ann...007/hc836e.pdf

http://www.oft.gov.uk/shared_oft/ann...007/hc836f.pdf

http://www.oft.gov.uk/shared_oft/ann...007/hc836g.pdf

http://www.oft.gov.uk/shared_oft/ann...007/hc836h.pdf


Try that mate

[Amethyst]

Re: OFT annual Report 07/08

Now why couldn't I get that to work ! pmsl

THANK YOU you are a star xx