Bentley & Co authorisation cancelled

[Angel Pie]

Hello I have paid Bentley & Co £900 I now know this was stupid. It was for credit cards they said I could claim against. I have found they have authorisation suspended. i telephoned their office and was told they had been taken over by a company called St Georges. They will not phone back and have not replied to any of my letters. is my money now lost or is there something I may be able to do. Any advice much appreicated.

[TUTTSI]

Re: Bentley & Co authorisation cancelled

Hi Angel Pie

Welcome to Legal Beagles.

I am really sorry to learn of your troubles.

How long ago did you pay Bentley & Co?

What date did Bentley & Co have their authorisation suspended?

What method of payment ie credit or debit card?

Have you contacted the Ministry of Justice?


Tuttsi

ps here are St Georges MOJ details

St George's Financial Solutions Limited Address: Longdon Hall, Longdon Green
Rugeley Town/City: Lichfield Postcode: WS15 4PT County: Staffs

Trading Names: No Trading Names Sector: Financial products/services, Authorisation Number: CRM18644

Hello I have paid Bentley & Co £900 I now know this was stupid. It was for credit cards they said I could claim against. I have found they have authorisation suspended. i telephoned their office and was told they had been taken over by a company called St Georges. They will not phone back and have not replied to any of my letters. is my money now lost or is there something I may be able to do. Any advice much appreicated.

[Angel Pie]

Re: Bentley & Co authorisation cancelled

Hello Many thanks for your reply. I paid Bentley & Co back in Feburary and by credit card, they were suspended in March. They seem to have the same employees there though.

[TUTTSI]

Re: Bentley & Co authorisation cancelled

Have a read here http://www.legalbeagles.info/forums/...ad.php?t=22309 as there is a good chance you will be able to receive a refund through your credit card. I have copied and pasted below the info that you need.

Tuttsi

Claims Management Regulator Fact Sheet – Suspended or cancelled business

If a claims management businesses authorisation has been suspended or cancelled it means that it will no longer be able to carry out any claims management services. As a result they will not be able to continue assisting consumers with their claims. If you find yourself in this position the following guidance might be helpful.


What will happen to my agreement with the business?
If the claim has not been completed you might be entitled to repayment of any fee. You should contact the claims management business immediately stating you are aware they are no longer able to provide the service as agreed with you and seek a refund of fee for any work not completed. If you have a ‘conditional fee agreement (CFA)’ with the business you might be entitled to repayment of the entire fee. A CFA means where the business has guaranteed they would refund your fee if your claim was not successful.


I have entered into an agreement within the last 14 days?
All clients who have an entered into an agreement are entitled to a 14 day cooling off period. This means you can cancel the agreement and request a refund of any fees paid. You should contact the claims management business as soon as possible informing them that you wish to cancel.


I paid for the service by credit card, what should I do?
If you did pay by credit card and the claims management business is no longer able to provide a service, you may be able to seek a refund direct from your credit card company. You should contact your credit card company and they will be able to advise if you have a claim. Consumer Direct also has useful advice on how to request a refund. Consumer Direct - Template Letter No.1 - Use when Goods and Services have been bought on credit


I paid for the service by debit card, what should I do?
Some banks and building societies operate voluntary schemes similar to those for credit cards; you will need to contact your debit card provider for further information.


I have paid in cash, by cheque or banker draft
If you have paid by any of the above means then you will not be able to recover the fee you paid other than to write and ask the business if they would be prepared to refund you if they have not provided the service or they are unable to provide the service as they are no longer authorised.


My claim has been sent to a third party (loan provider or solicitor), what should I do?
Contact the provider or solicitor and ask them to deal directly with you about your claim as the claims management business is no longer authorised. You should also write to the claims management business at their registered office address and lodge a complaint as they are no longer able to deal with your complaint. This may be helpful if the business goes into liquidation as your claim for a refund of fee, partial or otherwise, can be registered with the administrators.


My claim has been sent to the Financial Services Ombudsman?
If you know that your claim has been sent to the Financial Ombudsman then they will already have the claim documents. There is no need to contact the Ombudsman as they will contact you in due course. If you are not sure if your claim has been referred to the ombudsman please contact then to confirm they have details of your claim.


Can I take any other action against the business?
You might have a right to go to court for breach of contract, if a claims management business is no longer authorised. We would strongly recommend that you seek independent legal advice before taking any court action. Details of providers of free legal advice are below.