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This press release gives on overview of new compensation arrangements when local power network companies do not meet targets for good customer service in connections.
A new scheme to compensate customers if local power network companies fail to meet new performance standards for providing network connections will be launched this month.
The standards set deadlines for the local power network companies when they provide quotes to customers wanting connections, for contacting the customer after quotes have been issued, and for completing the connection work itself.
If the companies breach any of the standards they must pay compensation to customers including from £10 per day if some standards aren’t met for providing certain connection quotes or repairing certain non-emergency unmetered faults.
For the full press release, visit the OFGEM web site.
More...
A new scheme to compensate customers if local power network companies fail to meet new performance standards for providing network connections will be launched this month.
The standards set deadlines for the local power network companies when they provide quotes to customers wanting connections, for contacting the customer after quotes have been issued, and for completing the connection work itself.
If the companies breach any of the standards they must pay compensation to customers including from £10 per day if some standards aren’t met for providing certain connection quotes or repairing certain non-emergency unmetered faults.
For the full press release, visit the OFGEM web site.
More...
