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Ofgem has launched investigations into four energy suppliers to determine if they are complying with new obligations, put in place as part of Ofgems energy retail probe remedies.
Ofgem has begun investigations to establish whether four suppliers (npower, Scottish Power, Scottish and Southern Energy and EDF Energy) are complying with new obligations to prevent misselling, brought in following Ofgem’s retail market probe.
The regulator has also set up a hotline with Consumer Direct for consumers to provide evidence of misselling, and has urged customers to call if they are concerned about the sales approach any domestic suppliers have taken when selling energy contracts, either face-to-face or by telephone. The hotline is available on the standard Consumer Direct number 08454 04 05 06.
Last October Ofgem introduced tougher obligations meaning suppliers have to be proactive in preventing misselling to customers both face-to-face and by telephone. In addition, suppliers selling contracts face-to-face must provide customers with an estimate before any sales are concluded. In most circumstances customers should also receive a comparison of the suppliers offer with their current deal.
Ofgem and Consumer Focus have also published a leaflet with practical with practical information and advice for consumers when dealing with an energy sales person.
For more information on this investigation visit the Ofgem website.
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Ofgem has begun investigations to establish whether four suppliers (npower, Scottish Power, Scottish and Southern Energy and EDF Energy) are complying with new obligations to prevent misselling, brought in following Ofgem’s retail market probe.
The regulator has also set up a hotline with Consumer Direct for consumers to provide evidence of misselling, and has urged customers to call if they are concerned about the sales approach any domestic suppliers have taken when selling energy contracts, either face-to-face or by telephone. The hotline is available on the standard Consumer Direct number 08454 04 05 06.
Last October Ofgem introduced tougher obligations meaning suppliers have to be proactive in preventing misselling to customers both face-to-face and by telephone. In addition, suppliers selling contracts face-to-face must provide customers with an estimate before any sales are concluded. In most circumstances customers should also receive a comparison of the suppliers offer with their current deal.
Ofgem and Consumer Focus have also published a leaflet with practical with practical information and advice for consumers when dealing with an energy sales person.
For more information on this investigation visit the Ofgem website.
More...
