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financial ombudsman consults on its plans and budget for the year ahead
10 January 2011
http://www.financial-ombudsman.org.u...get_11-12.html
The Financial Ombudsman Service today publishes for public consultation its proposed budget for the next financial year (2011/2012) – together with an update on the numbers and workload for the current financial year (2010/2011).
The budget sets out how the ombudsman service plans to deal with a potentially volatile caseload of between 152,000 and 208,000 cases in 2011/2012. This compares with the 180,000 consumer complaints that the ombudsman expects to resolve in the current financial year.
The volatility in complaint numbers is largely driven by cases involving payment protection insurance (PPI). So far this year the volume of PPI complaints is significantly higher than originally anticipated – with 68,000 PPI complaints now forecast for 2010/11, substantially in excess of the 46,000 cases budgeted for.
More to follow on link.
10 January 2011
http://www.financial-ombudsman.org.u...get_11-12.html
The Financial Ombudsman Service today publishes for public consultation its proposed budget for the next financial year (2011/2012) – together with an update on the numbers and workload for the current financial year (2010/2011).
The budget sets out how the ombudsman service plans to deal with a potentially volatile caseload of between 152,000 and 208,000 cases in 2011/2012. This compares with the 180,000 consumer complaints that the ombudsman expects to resolve in the current financial year.
The volatility in complaint numbers is largely driven by cases involving payment protection insurance (PPI). So far this year the volume of PPI complaints is significantly higher than originally anticipated – with 68,000 PPI complaints now forecast for 2010/11, substantially in excess of the 46,000 cases budgeted for.
More to follow on link.
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