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Is there anyone that can help?
i was referred to a IT support professional by a work colleague for some personal work on my computer to change email platforms and recover my current inbox.
I was quoted by email a 2-3hour job for £60 per hour plus vat.
A few weeks went by I chased if the job could still be done it was eventually started all by the same individual remotely on my pc in that time various emails and calls were exchanged on the process. But I did some of the work myself instructed by the individual, I also paid for my new services on line with my credit card with guidance. Anyway I chased for the invoice and when the job was complete it wasn't really finished completely there were still things outstanding of which I had to follow up with Microsoft directly, now an invoice has been sent to me 4 weeks later to the amount over £1000. I have tried to reason and say this isn't what we agreed and I got a response back saying it should have been more and this is a fair price. I have called 3 other firms to quote the cost of such a job even if there are issues and they have all been under £400, I don't know what to do she won't reason as she is saying she is 60 per hour and she told me that and did the work! But you don't just do a job and not advise the client ....helppp
i was referred to a IT support professional by a work colleague for some personal work on my computer to change email platforms and recover my current inbox.
I was quoted by email a 2-3hour job for £60 per hour plus vat.
A few weeks went by I chased if the job could still be done it was eventually started all by the same individual remotely on my pc in that time various emails and calls were exchanged on the process. But I did some of the work myself instructed by the individual, I also paid for my new services on line with my credit card with guidance. Anyway I chased for the invoice and when the job was complete it wasn't really finished completely there were still things outstanding of which I had to follow up with Microsoft directly, now an invoice has been sent to me 4 weeks later to the amount over £1000. I have tried to reason and say this isn't what we agreed and I got a response back saying it should have been more and this is a fair price. I have called 3 other firms to quote the cost of such a job even if there are issues and they have all been under £400, I don't know what to do she won't reason as she is saying she is 60 per hour and she told me that and did the work! But you don't just do a job and not advise the client ....helppp
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