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HBOS getting ready to roll out reward charges across all accounts ?

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  • #16
    Re: HBOS getting ready to roll out reward charges across all accounts ?

    Halifax to cut overdraft penalties for millions

    Growing speculation that other banks will be forced to reduce charges ahead of a ruling by the Supreme Court

    Mark Atherton


    Recommend?




    div#related-article-links p a, div#related-article-links p a:visited { color:#06c; } Halifax yesterday announced it was cutting the fees it charges its five million current account customers when they go overdrawn.
    The move prompted speculation that banks are coming under increasing pressure to reduce their charges in advance of next month’s ruling by the new Supreme Court on a test case involving the Office of Fair Trading and eight high street lenders.
    If the judges accept the OFT’s argument that bank charges come within its remit this will pave the way for a further hearing to determine what a fair level of charges should be. In the event of the judgement going against them, Britain’s banks could have to refund up to £1 billion of excess charges to more than one million customers. They have already paid out £500 million in refunds to more than 350,000 customers before the test case brought a freezing of payouts pending the outcome of the judgement.
    Earlier this month RBS Group, which has 12.5 million customers, said it would be cutting its unauthorised overdraft penalties. Fees for bouncing returned cheques and standing orders are being chopped from £38 to £5 while the monthly charge for unauthorised overdrafts is going down from £28 to £20. Since both RBS and Lloyds Banking Group, parent company of Halifax, are companies in which the Government has a significant stake, cynics have questioned whether the Government has applied pressure as a shareholder to force the banks to lower their charges. Barclays and HSBC, which do not have any Government shareholding, have both said they are not planning any cuts in their account charges before the Supreme Court’s decision is announced.
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    The Treasury denied any suggestion it was using its stakes in RBS or Lloyds to influence the banks’ policies. However a spokesman added: “We have publicly issued a call for the the OFT and all the banks, not just those with a Government stake, to resolve the charging situation as soon as possible.”
    Halifax insisted that the changes to its charging structure, which will come into effect on December 6, were prompted not by any government pressure, but by a desire to offer a much simpler way of calculating penalties on overdrawn current accounts.
    Those with authorised overdrafts currently pay interest at an annualised rate of 19.5 per cent. These interest charges will be abolished in favour of a flat fee for each day they use their overdraft facility. Those with an overdraft of up to £2,500 will pay £1 a day, while those exceeeding £2,500 will pay £2 a day.
    Customers with unauthorised overdrafts used to be hit by a treble whammy of charges. They would pay interest of 28.9 per cent, plus a fee of £28 a month for the unauthorised overdraft, plus transaction charges of £35 per day (with a maximum of three a day). These penalties will be swept aside in favour of a single £5 a day charge, bringing standard current account customers in line with those in the Reward current account.
    Most industry experts welcomed the new charging structure. Sam Owens, of Moneyfacts, the financial research group, said: “It is simpler to understand and most people should end up paying a little less than they did before.”
    Doug Taylor, of Which?, the consumer group, said: “It looks like a number of Halifax customers will benefit under the new charges, but that doesn’t mean the charges will be viewed as fair once the judgement in the court case has been delivered.”
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    • #17
      Re: HBOS getting ready to roll out reward charges across all accounts ?

      'Quote = TheTimes 'Halifax yesterday announced it was cutting the fees it charges its five million current account customers when they go overdrawn.''


      I can't find a formal press release from HbOs about this ? Lloyds Banking Group plc - Press Releases - Halifax 2009

      where did they announce it ?
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      • #18
        Re: HBOS getting ready to roll out reward charges across all accounts ?

        There is no formal press announcement at the minute. I have seen their press releases hoping to see that happen again but all to no avail.
        Is their another media relations site that we do not know about?

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        • #19
          Re: HBOS getting ready to roll out reward charges across all accounts ?

          Will ask David Budworth from the times toi ask mark atherton lol where it comes from.
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          • #20
            Re: HBOS getting ready to roll out reward charges across all accounts ?

            Okay, no there has not been any announcement from halifax/HbOS. The story comes from the MSE story and has been misinterpreted by the Mail, then the press association then the Telegraph/ Times.

            the has however been an indication from an employee of hbos that staff are being breifed on the implementation of the new charges - however that, at the moment, is all. When we (sapphire) called hbos press office they stated quite clearly that 'no implemnetation date had been decided as yet but it would be this year'
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            • #21
              Re: HBOS getting ready to roll out reward charges across all accounts ?

              I have asked Nationwide whether they would review their charges in the light of RBS Group charges. Their response was:

              "Thank you for you email in relation to the recent announcement by Royal
              Bank of Scotland and NatWest regarding their reduction of certain bank
              charges.

              You have asked if Nationwide has any plans to similarly reduce charges.
              We have already taken steps to simplify our current account charges.
              Our unauthorised overdraft charges are some of the lowest in the
              industry and we believe that they are fair and reasonable. This is an
              interesting move by a competitor and at this stage it is too early to
              comment further. "

              Comment


              • #22
                Re: HBOS getting ready to roll out reward charges across all accounts ?

                Further details emerging: Yes, it's the same Reward Account that was launched earlier this year. All overdraft fees will be going except as already described, the £1, £2 or £5 a day charges.

                Letters are being sent to customers from October.

                Customers have been banded into 3 groups - those who it will have no effect on, those who will need to make slight changes, and those who will suffer from the change. So there are 3 different letters being sent - all summarising the changes, but advising on what action you should take depending on which band you've been put in. They will be colour coded so branch staff should know at a glance whicih band you'll be in.

                The actual changes will then come in on the 6th December, assuming it all goes to plan.

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                • #23
                  Re: HBOS getting ready to roll out reward charges across all accounts ?

                  If the banks can claim they 'reward' good customers they can then justify penalizing bad customers.... simples

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                  • #24
                    Re: HBOS getting ready to roll out reward charges across all accounts ?

                    They can say they are reducing charges till the cows come home, but I for one will not be convinced until the NEW REDUCED CHARGES have been put into effect for at least a couple of months and then see just what they are costing the consumer.

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                    • #25
                      Re: HBOS getting ready to roll out reward charges across all accounts ?

                      Originally posted by enaid View Post
                      They can say they are reducing charges till the cows come home, but I for one will not be convinced until the NEW REDUCED CHARGES have been put into effect for at least a couple of months and then see just what they are costing the consumer.
                      Totally agree with you enaid and it is the point to make.
                      A few months ago when I spoke with an Ombudsman and Barclays came up they stated it would take 12-18 months for the FOS to be able to assess the impact of the charges and so I suspect that will be the same for the new charges that everyone is introducing. I think we will see people better off BUT whilst the same charging mechanism can lower charges for Consumers, those very same mechanism will do nothing for the businesses struggling in these tough times.

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                      • #26
                        Re: HBOS getting ready to roll out reward charges across all accounts ?

                        Originally posted by enaid View Post
                        They can say they are reducing charges till the cows come home, but I for one will not be convinced until the NEW REDUCED CHARGES have been put into effect for at least a couple of months and then see just what they are costing the consumer.
                        Looks like you were right. You're a wise old owl Nelly.


                        http://www.mirror.co.uk/news/city-ne...5875-21699500/




                        Halifax overdraft charges to rocket



                        By Clinton Manning 25/09/2009

                        A million Halifax customers will see their overdraft charges rocket when sneaky fees come in just weeks before Christmas.

                        Earlier this week, the bank boasted it was slashing the penalties for customers who go into the red without permission.

                        But an investigation by Your Money reveals the Halifax, which was bailed out by taxpayers, will claw back most of that cash by stinging sensible customers who have set up agreed overdrafts.

                        From December 6, they will be hit with a £1-a-day charge - up to 20 times as much as they're paying today.

                        At present Halifax and Bank of Scotland charges people 19.5% interest if they go into the red. That sounds a lot when the Bank of England base rate is at an all-time low of 0.5%. But it means someone with the average overdraft of £900 would pay £14.42 if they remained in the red for a month at that level. But that would more than double to £31 from December.

                        For people with smaller overdrafts the increase is even harsher, especially if they only go into the red for a few days. Someone going £100 overdrawn for a day would be charged just 5p today but that will soar 20-fold to £1 in December. Halifax has around three million customers on its standard current account but claims about two thirds never use the overdraft they have arranged.

                        The bank claims it is responding to customers by introducing a simpler system of charges which is easy to understand.

                        It stresses the fact that people who go into the red without permission will pay £5 a day instead of £28 plus 19.5% interest today.

                        A spokesman pointed out that customers who switched to a Halifax Reward Account received £5 a month credit, enough to wipe out five days' authorised overdraft charges.

                        But this only applies to customers who pay in at least £1,000 each month.
                        The spokesman said customers would need to keep an average balance of £75,000 in their account to receive £5 a month interest. But this is because the bank's standard current account currently pays a paltry 0.1% interest.
                        Halifax will write to customers detailing the changes in the next few weeks.


                        We say...

                        Halifax is using smoke and mirrors to try to disguise bad news.

                        By trumpeting cuts in fees for unauthorised overdrafts it clearly hoped to draw attention away from the hikes facing other customers. Sadly this could be the shape of things to come.

                        Halifax clearly believes the banks will lose the ongoing legal battle and be forced to slash sky-high penalties imposed on people who overdraw without permission.

                        If that happens other banks are likely to follow Halifax and look for ways to claw back that lost revenue.

                        Comment


                        • #27
                          Re: HBOS getting ready to roll out reward charges across all accounts ?

                          That may be why there is the holdup rolling it out to all customers - the FSA say you can't change terms without consulting them and showing evidence that it doesnt negatively impact consumers. So putting it on a new account which 500,000 people now have should give the FSA a lot more to look at to see if it is better or worse.
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                          • #28
                            Re: HBOS getting ready to roll out reward charges across all accounts ?

                            "All the current accounts are going to have the same structure as the reward account.
                            Which means there is no more £35.00 or £28.00 charges for paid items and being overdrawn. It will be £1 a day for using the overdraft of £2'500 or less and £2 a day for more than that. Plus £5 a day fee if customers go overdrawn. The Reward account has a text message service to alert customers if they went overdrawn as well

                            There going to bring back the basic Current account for customers, who do not pay into the account more than £1000.00 a month so will not receive £5.00 reward.

                            The High interest account will close to be and accounts will be changed to the current account.

                            The Ultimate reward account will change it still will be £12.50 a month to this to so the first £300 of the overdraft facility will be free and customers would have to start paying the £1 or £2 a day fee's once they go over that and if £1000.00 goes in they will also receive the £5 a month so potentially means the account is £7.50 a month.

                            The Easycash and Cardcash account for an unpaid item fee will be £15.00, 29.8% unarranged debit interest if overdrawn

                            The Student account: no change there so unpaid items £20.00 and £28.00 for being overdrawn,24.25% unarranged debit interest if overdrawn.

                            So some customers are going to be better off with this new system, but there is going to be some that will not be as well, especially the ones who possibly live in there overdrafts but have never received charges but have to pay £30 a month arranged overdraft fees.

                            These account changes on the 6th December customers will receive statements on 2nd January 2010 what the fees are going to be for the month of December then debited on the 31st January 2010."

                            This kinda confirms most of what we know but was kindly passed onto me by a member of HBOS staff. There is a little bit of spin with it but you can see how the Ultimate Reward is marketed.

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                            • #29
                              Re: HBOS getting ready to roll out reward charges across all accounts ?

                              Halifax/ Bank of Scotland: a guide to account changes. - MoneySavingExpert.com Forums
                              Info only and please feel free to expand

                              Comment


                              • #30
                                Re: HBOS getting ready to roll out reward charges across all accounts ?

                                Banks penalise those who play by the rules - Times Online

                                Nice bit of journalism apart from the last paragraph

                                "Banks have been under pressure to cut overdraft fees ahead of a Supreme Court decision on whether the charges are fair. In a separate initiative, the Office of Fair Trading said last week that banks had agreed to make charges clearer. Unauthorised charges have dropped from 19.8% to 18.96% since April, while agreed rates have increased from 12.84% to 13.08%."


                                They aren't deciding the fairness of bank charges only the assessability of charge for fairness.

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