can they reduce my refund?

[cheagavara]

Am I right in my understanding of the Consumer Rights Act 2015
that within 6 months and after one repair attempt that made matters worse,
I am entitled to a refund and as it’s not a car I am entitled to a refund in full…
..what about wear and tear?
The act says
“(10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—
(a)the goods consist of a motor vehicle, or
(b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.”
As this is a chair, can the retailer reduce the refund for wear and tear, for example minor cat scratches?

- - - Updated - - -

the supplier thinks they can reduce the refund offered on my chair because the cat scratch it. the chair was reported as faulty within 6 weeks, it was repaired but this made it worse and unusable. we reported this to the supplier the day the repair was carried out and they agreed to collect it but say they wont refund the full amount as its after 30 days, its been used and has some marks on it

[R0b]

Re: can they reduce my refund?

Am I right in my understanding of the Consumer Rights Act 2015
that within 6 months and after one repair attempt that made matters worse,
I am entitled to a refund and as it’s not a car I am entitled to a refund in full…
..what about wear and tear?
The act says
“(10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—
(a)the goods consist of a motor vehicle, or
(b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.”
As this is a chair, can the retailer reduce the refund for wear and tear, for example minor cat scratches?

- - - Updated - - -

the supplier thinks they can reduce the refund offered on my chair because the cat scratch it. the chair was reported as faulty within 6 weeks, it was repaired but this made it worse and unusable. we reported this to the supplier the day the repair was carried out and they agreed to collect it but say they wont refund the full amount as its after 30 days, its been used and has some marks on it

Under the new Act, there is what is generally know as a 2 tier system. Within 30 days you can reject outright and claim a refund. 31 days to 6 months you cna choose a replacement or one time repair only unless one is disproportionate to the other (this is first tier remedy) if the repair or replacement is fault or does not fix the problem then your second tier remedies kick in, that is you can claim a full refund or keep the chair and receive a reduction in price as agreed.

If you exercise your right to refund due to the chair being faulty after the supplier has attempted a repair, they must offer you a full refund as soon as practicable, and no later than 14 days in any event, unless they can prove the chair was not faulty.

What is the reason for the chair being faulty and how did the repair not fix the problem?