Complaint about a CMC ( Claims Management Company ) ?

[Legal Beagles]

Great Video from the Legal Ombudsman who start taking complaints from consumers about Claims Management Companies today. Visit them http://www.legalombudsman.org.uk/

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[Amethyst]

Re: Complaint about a CMC ( Claims Management Company ) ?

Ombudsman opens door to claims management complaints
The Legal Ombudsman will start to accept complaints about claims
management companies (CMCs) from today (28 January).
Around 9,000 complaints were made to the regulator about CMCs last
year but until now consumers have been unable to seek help. The Legal
Ombudsman has powers to order compensation, make firms reimburse
costs or to provide other forms of suitable redress where it finds there
has been poor service.
As well as helping customers to get their money back and to resolve
issues around poor service, the scheme hopes to improve the industry’s
reputation by monitoring recurring problems and working with firms and
the Regulator to address underlying causes.
The Legal Ombudsman’s Head of CMCs, Simon Tunnicliffe, said: “We
are really looking forward to working together with the industry and
regulator to help improve standards. We have put information on our
website to help claims management firms understand our new role
and improve their complaint handling procedures.”
Justice Minister, Lord Faulks, said: “People should not have their time
wasted by the poor services of some claims firms.
“The new complaints service will make use of the Legal Ombudsman’s
expertise and provide a new avenue for redress for those who have
received poor service. Our work to drive out poor standards and
practices has made a clear impact, with benefit to consumers.”
The industry’s reputation has suffered at the hands of a number of
consumer gripes caused by misleading costs information, delays in
progressing work, and poor communication.
Richard Lloyd, Which? executive director, said: “This is a positive change
for consumers. We have campaigned for years for the Legal
Ombudsman to handle complaints about claims management companies
so that consumers who are treated badly will get access to independent
dispute resolution and compensation.
"CMCs have a poor reputation, especially over rip-off PPI claims, so this
will tip the scales back in favour of consumers, drive up standards and
help clean up the claims industry."
The change will enable the Claims Management Regulator to focus its
resources on working with the industry to improve standards and take
wider action against CMCs that consistently break the rules.
Head of the Regulator, Kevin Rousell, said: “This is a win for consumers
and provides another tool to help stamp out malpractice in the industry.
We will work in partnership with the Legal Ombudsman to root out those
CMCs that take advantage of consumers.”
Wednesday 28 January 2015