FCA fines Yorkshire Building Society Ł4,135,600 for failings in dealing with customer

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FCA fines Yorkshire Building Society Ł4,135,600 for failings in dealing with customer

29th October 2014, 11:30:AM

Yorkshire Building Society (YBS) has today been fined Ł4,135,600 for failings when dealing with its mortgage customers experiencing payment difficulties. Between 1 October 2011 and 31 July 2012, call handlers at YBS, dealing with customers in payment difficulties, failed to deal properly with these customers in order to identify promptly the cause of their problems […]

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FCA fines Yorkshire Building Society Ł4,135,600 for failings in dealing with customer

FCA fines Yorkshire Building Society Ł4,135,600 for failings in dealing with customer

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