http://www.bbc.co.uk/news/business-17269048
Banks are starting to write to millions of customers explaining that they might have been mis-sold payment protection insurance (PPI).
These letters must be written in clear, jargon-free language, the Financial Services Authority (FSA) has ordered.
The watchdog has outlined what these letters should contain, including details of a time limit for making a complaint.
It said the dispatch of letters was a "key moment" in the PPI saga.
Customers will need to respond to the letters to make a claim for compensation.
Consumer groups have pointed out that people can complain directly, for free, without using a claims management company that would charge a proportion of any resulting payout for its service.................
Banks are starting to write to millions of customers explaining that they might have been mis-sold payment protection insurance (PPI).
These letters must be written in clear, jargon-free language, the Financial Services Authority (FSA) has ordered.
The watchdog has outlined what these letters should contain, including details of a time limit for making a complaint.
It said the dispatch of letters was a "key moment" in the PPI saga.
Customers will need to respond to the letters to make a claim for compensation.
Consumer groups have pointed out that people can complain directly, for free, without using a claims management company that would charge a proportion of any resulting payout for its service.................
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