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Super Scrimpers

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  • #1

    Super Scrimpers

    Twice now, I have had to throw things at the TV whilst watching Super Scrimpers.

    This is the email that I've sent to Channel 4 to complain.


    I enjoy watching the TV programme Super Scrimpers, but I have now been absolutely appalled at 2 features you have shown.
    1. You did a long feature about extended warranties about 2 weeks ago. You helpfully pointed out that people could opt to buy EW's through independent providers and not at the point of sale. The programme gave the firm impression that the purchase of an extended warranty was an essential purchase.
    The programme abjectly failed to mention Legislation that protects ALL consumers against purchases made in the UK. Just because a washing machine breaks down at 15 months old 3 months after the expiry of the 1 year warranty DOES NOT mean that the consumer will only get a repair through a warranty, manufacturers have a duty to repair an appliance, even if it is NOT covered by a warranty. So long as it is not excessively aged or misused.
    Why was this NOT mentioned anywhere???? You have now done the Payment Protection industry a massive favour by not informing consumers of all their options.

    2. Tonight, during a feature about borrowing, the programme detailed the cheapest credit card rates and overdraft rates currently available. This was helpful.
    But then, completely irrationally, the feature veered onto the topic of PayDay loans. Though the programme highlighted the extortionate lending rates, it described the Pay Day loan industry as 'borrowing of the last resort'. Pay Day Lending should not be described as any sort of resort and had no validity even appearing on your programme. Stella Creasy MP is currently campaigning for the end of "Legal Loan Sharking'. It is bad enough that our daytime television is inundated with adverts by this 2 billion pound a year industry, Channel 4 does not need to give the industry any publicity apart from journalistic investigations into the damage being done to every day Britons by this unscrupulous and hopefully short lived opportunistic industry.

    I hope you will adopt a more comprehensive approach to an otherwise informative programme.

    I co-run the consumer law forum, Legal Beagles - Guarding your Consumer Rights and we deal daily with the misery and fallout from malpractises in both the PayDay Loan and Payment Protection industries.

    I look forward to hearing your comments.
    "Although scalar fields are Lorentz scalars, they may transform nontrivially under other symmetries, such as flavour or isospin. For example, the pion is invariant under the restricted Lorentz group, but is an isospin triplet (meaning it transforms like a three component vector under the SU(2) isospin symmetry). Furthermore, it picks up a negative phase under parity inversion, so it transforms nontrivially under the full Lorentz group; such particles are called pseudoscalar rather than scalar. Most mesons are pseudoscalar particles." (finally explained to a captivated Celestine by Professor Brian Cox on Wednesday 27th June 2012 )

    I am proud to have co-founded LegalBeagles in 2007

    If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page
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    Tags: None
    • 8 likes
  • #2
    Re: Super Scrimpers

    Fantastic complaint, can't wait for their response.

    Comment

    • #3
      Re: Super Scrimpers

      But re your TV, Celestine - your extended warranty probably doesn't cover abuse! :behindsofa:msl:
      Last edited by charitynjw; 7th February 2012, 18:26:PM. Reason: Kant spel proper, like. Yeah, ok, I kan spel 'proper' proper
      CAVEAT LECTOR

      This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

      You and I do not see things as they are. We see things as we are.
      Cohen, Herb

      There is danger when a man throws his tongue into high gear before he
      gets his brain a-going.
      Phelps, C. C.

      "They couldn't hit an elephant at this distance!"
      The last words of John Sedgwick
      • 3 likes

      Comment

      • #4
        Re: Super Scrimpers

        Originally posted by Celestine View Post
        Twice now, I have had to throw things at the TV whilst watching Super Scrimpers.


        Never seen it but sounds like Super Scrimpers is the sister show to Super Consumers which Tom did the pilot for.
        • 2 likes

        Comment

        • #5
          Re: Super Scrimpers

          [QUOTE=Celestine;247113]Twice now, I have had to throw things at the TV whilst watching Super Scrimpers.

          This is the email that I've sent to Channel 4 to complain.

          ]I enjoy watching the TV programme Super Scrimpers, but I have now been absolutely appalled at 2 features you have shown.
          1. You did a long feature about extended warranties about 2 weeks ago. You helpfully pointed out that people could opt to buy EW's through independent providers and not at the point of sale. The programme gave the firm impression that the purchase of an extended warranty was an essential purchase.
          The programme abjectly failed to mention Legislation that protects ALL consumers against purchases made in the UK. Just because a washing machine breaks down at 15 months old 3 months after the expiry of the 1 year warranty DOES NOT mean that the consumer will only get a repair through a warranty, manufacturers have a duty to repair an appliance, even if it is NOT covered by a warranty. So long as it is not excessively aged or misused.
          Why was this NOT mentioned anywhere???? You have now done the Payment Protection industry a massive favour by not informing consumers of all their options.



          OFT consults on package of measures to improve extended warranty competition - Legal Beagles Consumer Forum consults on package of measures to improve extended warranty competition


          07/12 7 February 2012

          Major UK electrical retailers have offered legal undertakings to improve the way the extended warranties market works, the OFT announced today.

          The promised measures include improving the information these retailers provide to shoppers and the launch of a comparison website.

          This follows today's OFT market study on extended warranties, which highlights competition concerns in the £1 billion per year market that could mean consumers are not getting the best value for money.

          As a result of the OFT's concerns, Dixons, Comet and Argos, the largest retail providers of extended warranties, have offered undertakings which the OFT will now consult on whether to accept, instead of referring the market to the Competition Commission (CC) for a detailed investigation.

          The OFT's market study found that, despite some improvements in the market including some lower prices, several competition concerns remain. In particular:

          Competition remains limited by the retailers' 'point of sale' advantage in being able to sell extended warranties at the same time as they sell the electrical goods.
          Only around a quarter of consumers shop around for extended warranties, which remains low compared to many other insurance products.
          When buying an extended warranty at the same time as an electrical good, shoppers do not have enough relevant information to make an informed decision about whether the extended warranty is value for money.
          Pay As You Go (PAYG) warranties, where shoppers pay for a rolling monthly contract, can be very expensive if held for lengthy periods and can be considerably more expensive than comparable fixed term warranties.
          To address these concerns, Dixons, Comet and Argos have agreed to:

          establish, maintain and publicise an extended warranties comparison website, to make shopping around easier
          provide more accessible information via in-store leaflets, including on the availability of alternative providers
          conduct regular independent mystery shopping exercises to help ensure shoppers get accurate information from sales staff - and report back to the OFT on the results
          provide clear on-shelf information about the annual equivalent prices of PAYG warranties to help shoppers understand the longer term costs of those products. This currently affects Dixons, which is the only one of these three retailers to sell PAYG warranties.
          Ann Pope, Director in the OFT's Goods and Consumer Group, said:

          'Millions of extended warranties are sold in the UK each year and we remain concerned that, despite recent improvements, this market does not work as well as it could for consumers. We welcome the retailers' initiative in offering undertakings and we now want to hear from consumers and others whether they think these will lead to improvements.

          'If these undertakings are accepted by the OFT it would allow us to address the competition concerns more quickly and also reduce the burdens of further, detailed investigation.'

          The OFT expects to reach a final decision on whether to accept the undertakings later this Spring.

          As part of the OFT's Know Your Consumer Rights campaign the OFT has produced a short online film to inform shoppers about their statutory rights when buying electrical goods and to encourage them to shop around before buying an extended warranty.
          • 3 likes

          Comment

          • #6
            Re: Super Scrimpers

            Got a really duff, one size fits all response today:

            Thank you for contacting Channel 4 Viewer Enquiries regarding SUPERSCRIMPERS.

            We are sorry to hear that you feel important information was not provided in this programme in relation to extended warranties and Pay Day Loans. Please be assured your complaint has been logged and noted for the information of those responsible for our programming.

            Thank you again for taking the time to contact us. We appreciate all feedback from our viewers; complimentary or otherwise.

            Regards,

            Angie Young
            Channel 4 Viewer Enquiries

            For information about Channel 4 have a look at our FAQ section at FAQ - Channel 4 - 4viewers


            Anyone else fancy watching the programme on 4OD and complaining too??
            "Although scalar fields are Lorentz scalars, they may transform nontrivially under other symmetries, such as flavour or isospin. For example, the pion is invariant under the restricted Lorentz group, but is an isospin triplet (meaning it transforms like a three component vector under the SU(2) isospin symmetry). Furthermore, it picks up a negative phase under parity inversion, so it transforms nontrivially under the full Lorentz group; such particles are called pseudoscalar rather than scalar. Most mesons are pseudoscalar particles." (finally explained to a captivated Celestine by Professor Brian Cox on Wednesday 27th June 2012 )

            I am proud to have co-founded LegalBeagles in 2007

            If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page
            If you wish to book an appointment with me to discuss your credit agreement, please email kate@legalbeaglesgroup. com
            • 2 likes

            Comment

            • #7
              Re: Super Scrimpers

              First of all you need to establish if this is their final response or a reply pending one as it's not clear it's either.
              • 3 likes

              Comment

              • #8
                Re: Super Scrimpers

                I tried http://www.channel4.com/programmes/s...ot/4od#3284099 but it wouldn't play.
                CAVEAT LECTOR

                This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

                You and I do not see things as they are. We see things as we are.
                Cohen, Herb

                There is danger when a man throws his tongue into high gear before he
                gets his brain a-going.
                Phelps, C. C.

                "They couldn't hit an elephant at this distance!"
                The last words of John Sedgwick

                Comment

                • #9
                  Re: Super Scrimpers

                  Nor for me either.

                  EXC, yes good point, I shall reply this evening as that response is just woeful, doesn't address the issues at all.
                  "Although scalar fields are Lorentz scalars, they may transform nontrivially under other symmetries, such as flavour or isospin. For example, the pion is invariant under the restricted Lorentz group, but is an isospin triplet (meaning it transforms like a three component vector under the SU(2) isospin symmetry). Furthermore, it picks up a negative phase under parity inversion, so it transforms nontrivially under the full Lorentz group; such particles are called pseudoscalar rather than scalar. Most mesons are pseudoscalar particles." (finally explained to a captivated Celestine by Professor Brian Cox on Wednesday 27th June 2012 )

                  I am proud to have co-founded LegalBeagles in 2007

                  If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page
                  If you wish to book an appointment with me to discuss your credit agreement, please email kate@legalbeaglesgroup. com

                  Comment

                  • #10
                    Re: Super Scrimpers

                    Maybe mention the OFT are having consultations about the extended warranty sales and how some retailers have already agreed to improve things.
                    This proves that once again people have been misled and mis sold often expensive and useless insurance.
                    • 2 likes

                    Comment

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