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Mysterious instructions from Santander left my account short – and I was charged for the 'service'
I had a cheque for £150 to pay into my Santander current account. The bank told me make out a cheque to myself for £150 and post it to their offices. It struck me as strange. But a credit for £300 appeared in my account and, four days later, a debit for £150. The procedure appeared to work. So, when I had another £150 to pay in, I did exactly the same and sent two £150 cheques. But this time there was no credit for £150, just a debit. Then I received a copy of my own cheque in the post, which I hadn't asked for, and was charged £4 for it. My account is still £300 short. AG, Bridgwater, Somerset
Santander is as mystified as me about the ridiculous advice you received. It confirms that you can post the cheques directly with a deposit slip from the local branch. It has restored £300 to your account, refunded the £4 charge and sent £50 as a goodwill gesture.
You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.
Margaret Dibben
guardian.co.uk © 2011 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds
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Mysterious instructions from Santander left my account short – and I was charged for the 'service'
I had a cheque for £150 to pay into my Santander current account. The bank told me make out a cheque to myself for £150 and post it to their offices. It struck me as strange. But a credit for £300 appeared in my account and, four days later, a debit for £150. The procedure appeared to work. So, when I had another £150 to pay in, I did exactly the same and sent two £150 cheques. But this time there was no credit for £150, just a debit. Then I received a copy of my own cheque in the post, which I hadn't asked for, and was charged £4 for it. My account is still £300 short. AG, Bridgwater, Somerset
Santander is as mystified as me about the ridiculous advice you received. It confirms that you can post the cheques directly with a deposit slip from the local branch. It has restored £300 to your account, refunded the £4 charge and sent £50 as a goodwill gesture.
You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.
Margaret Dibben
guardian.co.uk © 2011 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds
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