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The management company at our block of flats cannot access our bank account because Lloyds TSB has the wrong address
We have a major project scheduled for our block of flats but the management company cannot access our bank account with Lloyds TSB. In July 2010 we told Lloyds we had changed the registered address, but two months later, statements were still going to the old address.
By the following March, I had phoned five times and written five letters, but received no reply.
I phoned again in July, a year after we started the process, when the bank admitted it had received our latest letter but had still not changed the address. I hand delivered a letter to the local branch to close the account and repay our £20,000. We are still waiting for the money.BH, Hythe, Kent
Lloyds says it is sorry you are closing your account but it can hardly be surprised. It admits there has been a breakdown in communication which started when it found the signature on the change of address form did not match the one on its mandate. That should have been simple to sort out.
It has already refunded service charges from February to July 2011 but agreed to backdate the refund to when you first tried to change the address. These total £50.78. The bank is closing the account and paying the company £150 for the inconvenience.
You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.
Margaret Dibben
guardian.co.uk © 2011 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds
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The management company at our block of flats cannot access our bank account because Lloyds TSB has the wrong address
We have a major project scheduled for our block of flats but the management company cannot access our bank account with Lloyds TSB. In July 2010 we told Lloyds we had changed the registered address, but two months later, statements were still going to the old address.
By the following March, I had phoned five times and written five letters, but received no reply.
I phoned again in July, a year after we started the process, when the bank admitted it had received our latest letter but had still not changed the address. I hand delivered a letter to the local branch to close the account and repay our £20,000. We are still waiting for the money.BH, Hythe, Kent
Lloyds says it is sorry you are closing your account but it can hardly be surprised. It admits there has been a breakdown in communication which started when it found the signature on the change of address form did not match the one on its mandate. That should have been simple to sort out.
It has already refunded service charges from February to July 2011 but agreed to backdate the refund to when you first tried to change the address. These total £50.78. The bank is closing the account and paying the company £150 for the inconvenience.
You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.
Margaret Dibben
guardian.co.uk © 2011 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds
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