''The Financial Services Authority (FSA) has fined Royal Bank of Scotland (RBS) and National Westminster Bank (NatWest) £2.8m for multiple failings in the way they handled customers’ complaints, responding inadequately to more than half the complaints reviewed by the FSA.....''
FSA fines RBS and NatWest £2.8m for poor complaint handling
FSA fines RBS and NatWest £2.8m for poor complaint handling
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