Policyholders with Equitable Life could be entitled to compensation under a scheme announced by the government today, but it could take at least two years for payments to be made.
In a statement to MPs the Treasury minister, Yvette Cooper, apologised to more than 1 million policyholders on behalf of regulators and successive governments for the "maladministration" that had resulted in the insurer's near collapse in 2000.
Cooper said the government would set up a fair payment scheme for policyholders which would focus on helping investors who had been "disproportionately affected" by the events at the mutual insurer, which was brought to its knees after a court ruled it had to honour guarantees made to pensions customers.
"It is clear that people have been affected, and have experienced significant distress due to events at Equitable Life," she said.
"I wish to apologise to policy holders on behalf of the public bodies and successive governments responsible for the regulation of Equitable Life between 1990 and 2001, for the maladministration we believe has taken place."
Today's statement came in response to a scathing report into the debacle last summer by the parliamentary ombudsman, Ann Abraham, who found that regulators responsible for monitoring insurance companies, including the Treasury and Financial Services Authority, had made significant mistakes.
While Cooper accepted some of the criticisms, she rejected the ombudsman's recommendation that the government offer compensation to all Equitable members, saying the taxpayer could not be responsible for bailing out all investors with poorly regulated firms.
"It would have serious repercussions for the taxpayer, for the relationship between governments and financial markets, and for the nature of regulation, were the taxpayer to provide a remedy for all losses every time the regulator fails to prevent a financial institution getting into trouble," she said.
Maladministration
Instead, the government has asked appeal court judge Sir John Chadwick to study Equitable's books to work out which policyholders have been hardest hit.
He has been asked to examine the relative losses suffered by each policyholder, and to determine what proportion of those losses can be attributed to the maladministration accepted by the government and what is a result of the actions of Equitable Life.
Cooper told MPs that compensation would be based on the extent of a policyholder's losses and their ability to make up those losses from other income, and suggested that those who had already retired would be more likely to receive payouts than those still in work.
"There is a difference between someone who relies on their Equitable Life policy for their entire income and someone who has alternative incomes," she told MPs.
The decision to limit payments was criticised by the shadow treasury minister, Mark Hoban, who said it was "means-testing a compensation rather than compensating people for injustice".
Ann Berry, a policyholder who has been forced to move to a cheaper property after the payouts on her £110,000 pension pot were cut, said she was outraged by the announcement.
"There is no sum of money mentioned, let alone cash on the table. Cooper bleats on about a hardship fund but it should not be a question of means-testing whatever they describe as hardship. All policyholders lost out as result of maladminstration."
There was also concern over the time that could pass before payments are made. Cooper said Sir John had been asked to offer guidance "as quickly as he is able" and to offer updates on his findings so the government could start work on setting up the scheme before his final report was finished.
However, the government has only committed to making payments within two years of the scheme being set up, which mean policyholders face more delays before they learn if they are entitled to compensation.
Too late for some
The Equitable Members Action Group estimates around 32,000 policyholders have already died since its campaign for compensation began, and that members continue to die at a rate of around 100 a week. By the time a scheme starts paying out at least 13,000 more members could die.
The Liberal Democrats' shadow chancellor, Vince Cable, criticised the government for making "prudent, careful" investors wait so long for a decision.
"This fiasco has shown the government at its most shabby and disreputable. Many policyholders have died while ministers have dragged their feet," he said.
"The Treasury has been desperate to avoid paying compensation, but its position has now been blown apart by the financial crisis. After bailing out both Icelandic and nationalised bank depositors, Equitable Life investors will not be able to understand why they are being treated less favourably."
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