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Hi, I am the NRP, my son(17) lives with his mother. I have remarried and have 3 children.
I am currently unemployed(in construction, not much around at all at the mo) and my wife has gone to work instead whilst I care for the baby and the other two when they finish school(child care is almost impossible as one son is autistic and living in mid wales finding help is almost impossible even if i could pay for it). My ex went to the CSA who now say I have arrears, which due to lack of income I am unable to clear. They started ringing me constantly so I wrote and informed them that I would only accept written correspondence. They have done so for a while but have now started ringing again. They told me because I have arrears they are legally allowed to do so. In the last call the agent(who would not give her name) asked if she was speaking to me and then without any security questions or checks of any kind proceeded to tell me that because my arrears are over £5000 they can ring whenever they like. I told her I would like everything in writing and terminated the call.
As a separate matter they are saying because my wife receives working tax credit and child tax credit then they can use that in their calculations.
We have offered to pay an additional £2 per week against the arrears until things improve.
To compound the matter when the recession hit I was self employed and after much struggling I eventually had to declare myself bankrupt. I no longer have a bank account at all.
I have replied to every CSA letter giving details requested and all have been sent recorded delivery. How ever they rarely reply to mine and when they do it is either a form letter or ignores the questions i have asked.
I do apologize if this is not totally coherent but I am no experience of this sort of thing.
We are really at our wits ends and any advice would be welcome.
I am currently unemployed(in construction, not much around at all at the mo) and my wife has gone to work instead whilst I care for the baby and the other two when they finish school(child care is almost impossible as one son is autistic and living in mid wales finding help is almost impossible even if i could pay for it). My ex went to the CSA who now say I have arrears, which due to lack of income I am unable to clear. They started ringing me constantly so I wrote and informed them that I would only accept written correspondence. They have done so for a while but have now started ringing again. They told me because I have arrears they are legally allowed to do so. In the last call the agent(who would not give her name) asked if she was speaking to me and then without any security questions or checks of any kind proceeded to tell me that because my arrears are over £5000 they can ring whenever they like. I told her I would like everything in writing and terminated the call.
- What I would like to know is have they breached the Data Protection Act by disclosing information without security checks.
- Are they actually allowed to call me when I have exercised the right to written communication only.
As a separate matter they are saying because my wife receives working tax credit and child tax credit then they can use that in their calculations.
We have offered to pay an additional £2 per week against the arrears until things improve.
To compound the matter when the recession hit I was self employed and after much struggling I eventually had to declare myself bankrupt. I no longer have a bank account at all.
I have replied to every CSA letter giving details requested and all have been sent recorded delivery. How ever they rarely reply to mine and when they do it is either a form letter or ignores the questions i have asked.
I do apologize if this is not totally coherent but I am no experience of this sort of thing.
We are really at our wits ends and any advice would be welcome.
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