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Hi there
I am looking for some help please. I was contacted by Vodafone before Christmas unsolicited to try and get me to go on a contract with them. They offered a Nokia Lumia 520 windows phone as part of the upgrade. I decided I would try it and see but at the time I was very ill (I am disabled!) and only got that it would cost me £13 a month including the phone. When the phone arrived I had great difficulty trying to get the back off to put in the battery, sim and charge it up. I used it for a couple of days and hated it. I couldnt understand it at all. I called vodafone and told them this and asked if I could cancel but the person told me I couldn't because I had used the phone. I thought then I would just carry on and see if I got the hang of it. I didn't! In the middle of January I decided to go back to my old phone and give the new phone to my friend. I contacted vodafone and they arranged for a new sim to be sent out for my old phone. I tried to open the back up of the Nokia to take out the sim and return it to factory settings for my friend and the screen cracked. The phone was useless because it's touch screen.
At that time I had to phone vodafone to activate my new sim and I told them about this. They said I had to take it to the nearest vodafone shop and they would decide whether I get a new phone or they send it back to be repaired. At that time they were supposed to activate my new sim...and it wasn't done. I had to call them again to activate the sim and I asked the same question to the new Customer Service person as the first had clearly not done his job properly and I thought he may have had that wrong too. The second person said the same thing.
I haven't been at all well since then and, as said above, I am disabled. I haven't been able to get into the shop and, quite frankly, I feel that if somebody is selling you something over the phone, you should be able to send it back via the postal service rather than take it into a shop. The absolve themselves of any responsibility and make it very difficult for the customer to return the product. I wasn't able to see the product being used and therefore didn't know what phone was coming before it arrived...apart from a little marketing info online.
I now have a phone that I am paying for via a contract...that doesnt work...and I have found online that this is quite a common problem that is not being recognised by Nokia.
To add insult to injury I have received no correspondence relating to my new sim, have received no payment date for the dd to come out my account and tonight when I tried to call them to see why my phone has been restricted, I can't get through either via phone or online chat. I really am feeling very disgruntled...and feel I have been ripped off big time.
Do distance selling regulations apply and should they take the phone back and give me a new one? They are refusing to do this and the phone is effectively useless. I can do nothing about it unless I can get in to the shop, which is very difficult for me due to my circumstances.
I am looking for some help please. I was contacted by Vodafone before Christmas unsolicited to try and get me to go on a contract with them. They offered a Nokia Lumia 520 windows phone as part of the upgrade. I decided I would try it and see but at the time I was very ill (I am disabled!) and only got that it would cost me £13 a month including the phone. When the phone arrived I had great difficulty trying to get the back off to put in the battery, sim and charge it up. I used it for a couple of days and hated it. I couldnt understand it at all. I called vodafone and told them this and asked if I could cancel but the person told me I couldn't because I had used the phone. I thought then I would just carry on and see if I got the hang of it. I didn't! In the middle of January I decided to go back to my old phone and give the new phone to my friend. I contacted vodafone and they arranged for a new sim to be sent out for my old phone. I tried to open the back up of the Nokia to take out the sim and return it to factory settings for my friend and the screen cracked. The phone was useless because it's touch screen.
At that time I had to phone vodafone to activate my new sim and I told them about this. They said I had to take it to the nearest vodafone shop and they would decide whether I get a new phone or they send it back to be repaired. At that time they were supposed to activate my new sim...and it wasn't done. I had to call them again to activate the sim and I asked the same question to the new Customer Service person as the first had clearly not done his job properly and I thought he may have had that wrong too. The second person said the same thing.
I haven't been at all well since then and, as said above, I am disabled. I haven't been able to get into the shop and, quite frankly, I feel that if somebody is selling you something over the phone, you should be able to send it back via the postal service rather than take it into a shop. The absolve themselves of any responsibility and make it very difficult for the customer to return the product. I wasn't able to see the product being used and therefore didn't know what phone was coming before it arrived...apart from a little marketing info online.
I now have a phone that I am paying for via a contract...that doesnt work...and I have found online that this is quite a common problem that is not being recognised by Nokia.
To add insult to injury I have received no correspondence relating to my new sim, have received no payment date for the dd to come out my account and tonight when I tried to call them to see why my phone has been restricted, I can't get through either via phone or online chat. I really am feeling very disgruntled...and feel I have been ripped off big time.
Do distance selling regulations apply and should they take the phone back and give me a new one? They are refusing to do this and the phone is effectively useless. I can do nothing about it unless I can get in to the shop, which is very difficult for me due to my circumstances.
to LB
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