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Hi all,
Apologies in advance for such a long post but here goes. My partner has 2 contract mobiles with vodafone, a phone for him and one for me. We have always paid the monthly bills etc...recently though it has come to our attention that im now not getting the "unlimited internet" that i had when first taking out the contract and had now gone down to a 500mb allowance each month and so my partner phoned them up and queried it as that is what we signed up for. there answer was "its for your own good"
My partner requested the copies of both contracts he signed and the customer adviser said no problem they will be in the post in the next few days, that was 3 weeks ago now. My partner has since phoned them up again requesting them, another adviser this time kindly told him how irresponsible he is for misplacing them in the first place and said that it can take up to 10-14 days for them to arrive (snail mail by the sounds of things).
Since then my partner has been emailing Vodafone to request the same thing and after a few days he gets this...
I'm sorry to let you know that we can not provide you the copy of your contract.
However you can take this email as a proor of your contract as it has a Vodafone logo on it.
You have 2 number on your account.
Details for the number 07xxxxxxx.
Your parice plan is Your Plan 1200minutes + Unlimited Text + Vodafone Passport.
Contract started on 12th July 2009 ends on 11th July 2011.
Your phone is Nokia N97
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Details for the number 07xxxxxxx.
Your parice plan is Your Plan 600minutes + Unlimited Text + Vodafone Passport + Vodafone Mobile Internet.
Contract started on 4th December 2009 ends on 3th December 2011.
Your phone is BlackBerry 8900.
I trust the above infroamtion helps.
I've also attached a short customer feedback questionnaire and would really appreciate your thoughts to help us improve our service and I can assure you, this will be treated in confidence. Just click here to start.
Kind regards,
Reena Wilson
Vodafone Customer Services
So my partner sends one back saying you cant be serious expecting me to take that email as a true signed contract!!! and gets another one back today saying.....
I know for you it is an vital document so that you can keep the records of the contract.
As one of my colleagues had in the previous email explained you the details of the contract
We provide the copy of the contact details only at the time of taking the new contract.
However, considering this situation l have send you the all the contract details on the vodafone letter head which you'll be receiving witnin 5-6 working days.
Trust this helps.
Manjiri Chourasia
Vodafone Customer Services
So from what we can gather there sending out a letter with the vodafone logo on the top saying exactly what has already been said in a previous email.
We feel like we are banging our heads against a brick wall already, any help or advice will be greatly appretiated.
Apologies in advance for such a long post but here goes. My partner has 2 contract mobiles with vodafone, a phone for him and one for me. We have always paid the monthly bills etc...recently though it has come to our attention that im now not getting the "unlimited internet" that i had when first taking out the contract and had now gone down to a 500mb allowance each month and so my partner phoned them up and queried it as that is what we signed up for. there answer was "its for your own good"
My partner requested the copies of both contracts he signed and the customer adviser said no problem they will be in the post in the next few days, that was 3 weeks ago now. My partner has since phoned them up again requesting them, another adviser this time kindly told him how irresponsible he is for misplacing them in the first place and said that it can take up to 10-14 days for them to arrive (snail mail by the sounds of things).
Since then my partner has been emailing Vodafone to request the same thing and after a few days he gets this...
I'm sorry to let you know that we can not provide you the copy of your contract.
However you can take this email as a proor of your contract as it has a Vodafone logo on it.
You have 2 number on your account.
Details for the number 07xxxxxxx.
Your parice plan is Your Plan 1200minutes + Unlimited Text + Vodafone Passport.
Contract started on 12th July 2009 ends on 11th July 2011.
Your phone is Nokia N97
--------------------------------------------------------------------
Details for the number 07xxxxxxx.
Your parice plan is Your Plan 600minutes + Unlimited Text + Vodafone Passport + Vodafone Mobile Internet.
Contract started on 4th December 2009 ends on 3th December 2011.
Your phone is BlackBerry 8900.
I trust the above infroamtion helps.
I've also attached a short customer feedback questionnaire and would really appreciate your thoughts to help us improve our service and I can assure you, this will be treated in confidence. Just click here to start.
Kind regards,
Reena Wilson
Vodafone Customer Services
So my partner sends one back saying you cant be serious expecting me to take that email as a true signed contract!!! and gets another one back today saying.....
I know for you it is an vital document so that you can keep the records of the contract.
As one of my colleagues had in the previous email explained you the details of the contract
We provide the copy of the contact details only at the time of taking the new contract.
However, considering this situation l have send you the all the contract details on the vodafone letter head which you'll be receiving witnin 5-6 working days.
Trust this helps.
Manjiri Chourasia
Vodafone Customer Services
So from what we can gather there sending out a letter with the vodafone logo on the top saying exactly what has already been said in a previous email.
We feel like we are banging our heads against a brick wall already, any help or advice will be greatly appretiated.
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