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Trouble with BT

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  • Trouble with BT


    At the moment I am beginning a dispute with BT who are trying to charge me for 6 months of payments after I moved to Plusnet.

    I have written to them by email (3x) by post (2x) and online. (They opened a case then closed it with no other communication) They do not reply and have charged me £30 "one off charge" with no other explaination, £40 for late payment and 25%, of the total bill for passing the account on to a collection agency. I have asked them repeatedly to explain the charges and they have ignored my letters.
    It was a business account and I have been with them for over 40 years, I am aware the rules have changed with regards to a SARS but I was hoping to find a template.

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  • #2
    All sorted! After three months of complaining to the relevant BT departments with no replies, let alone action on my complaint. I wrote to the CEO and within three days its all cleared with nothing to pay.

    He must be a very busy man.



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