EE Network Price Increase

[TunX]

Hi all,

I recieved an email this morning from EE about upcoming price increases. I currently have two contracts with EE and as you'll see from the tabel below, they're as much as 60% increases in some cases. The increases are applicable to charges outside of the contract 'bundle' but as someone who occasionally falls outside, I'm very disapointed to see such high increases.

Is there anything I can do? Can I leave without penalty?

Thanks,

[des8]

Re: EE Network Price Increase

Have you looked at your contract?
I THINK you will find that if a change to your contract terms adversely affect you, you have the right to not accept the change and thus cancel without any termination fee within 30 days.
Or something like that!

[des8]

Re: EE Network Price Increase

This might be the appropriate section:

8.4 A Cancellation Charge and/or an Additional Commitment ServiceCancellation Charge won’t apply if You are within the Minimum Termand:
8.4.1 Our entitlement to operate the Network ends at any time; or
8.4.2 Your access to Our Network is permanently disrupted and in accordancewith point 4.5 Your Monthly Charges are reduced by 100% for theremainder of Your Minimum Term; or19
8.4.3 You are a Consumer and the change that We gave You Written Notice ofin point 12.3 is of material detriment to You and You give Us notice toimmediately cancel this Agreement before the change takes effect; or
8.4.4 We have given You Written Notice of an increase in a Price Plan Chargethat is higher than the annual percentage increase in the Retail PriceIndex (RPI) as calculated in point 7.4; and8.4.5 You give Us notice to immediately cancel this Agreement before thechange takes effect.
8.5 If You are terminating this Agreement and a Cancellation Charge doesn’tapply because the circumstances outlined in point 8.4 have occurred,You can then ask for a refund of any unused Pay As You Go Accountbalance that You may have.

[R0b]

Re: EE Network Price Increase

Have you looked at your contract?
I THINK you will find that if a change to your contract terms adversely affect you, you have the right to not accept the change and thus cancel without any termination fee within 30 days.
Or something like that!

It's changed recently, OFCOM have suggested that if the customer is made aware of the price increase before entering into the contract it's fair and they cannot terminate but if they were not told about it then they can.