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Hi all,
I’m looking into this case on behalf of a friend, who’s situation is as follows:
Approx. 6 months ago he took out a mobile phone contract from Carphone Warehouse with their new own brand network ‘I.D’, for his daughter, although the contract is in his name. The package includes 300 minutes, 5,000 texts and 500MB of data.
They received a bill for over £150 this month and are really, really upset and confused as to how this has happened. It appears that his daughter has gone over her 300 minutes, but that no ‘warning’ or limit cap notification was sent. What’s worse is that over 50 calls lasted less than 0.05 seconds, but have all been charged 0.40p!?
What is the best course of action to take, and just how difficult are phone contracts to leave prematurely if it comes to it?
If they have been sold the contract without being informed of non-automatic usage caps are they within their rights to complain? How likely is CPWH to waive the charge if enough noise is made?
He has been on the phone to them a number of times over the last week and each time they have promised that a ‘Manager’ would call back the following day – No call back has been made.
Any help or advice would be much appreciated.
Many thanks,
TunX
I’m looking into this case on behalf of a friend, who’s situation is as follows:
Approx. 6 months ago he took out a mobile phone contract from Carphone Warehouse with their new own brand network ‘I.D’, for his daughter, although the contract is in his name. The package includes 300 minutes, 5,000 texts and 500MB of data.
They received a bill for over £150 this month and are really, really upset and confused as to how this has happened. It appears that his daughter has gone over her 300 minutes, but that no ‘warning’ or limit cap notification was sent. What’s worse is that over 50 calls lasted less than 0.05 seconds, but have all been charged 0.40p!?
What is the best course of action to take, and just how difficult are phone contracts to leave prematurely if it comes to it?
If they have been sold the contract without being informed of non-automatic usage caps are they within their rights to complain? How likely is CPWH to waive the charge if enough noise is made?
He has been on the phone to them a number of times over the last week and each time they have promised that a ‘Manager’ would call back the following day – No call back has been made.
Any help or advice would be much appreciated.
Many thanks,
TunX
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