Mobile Phone Fraud

[Berniethebolt]

In the last month my mother has had bills from two mobile phone companies in two different but similar names sent to her house . No one other than her and my father have ever lived in the house (they were the first owners). She has phoned them both up and been assured it will be passed to the fraud department and investigated blah blah but again today she received two letters which she has returned unopened. She is on one hand worried about her credit rating but on the other hand won't make a fuss -lets just say she is nearer 80 than 70.
I don't want to worry her unnecessarily so do we just wait and see what happens or be proactive , send complaints into EE and 3 as well as check her credit file?

Any thoughts please?

[Captain Haddock]

Re: Mobile Phone Fraud

I would let this rest. These things have a habit of mushrooming into something nasty, something that neither you nor your mother should have to deal with. I doubt anything adverse will be on her CF at this stage with regard to these accounts.

Orange Customer Complaints as follows:-

Customer Complaints
EE Correspondence
PO Box 10
Patchway
Bristol
BS32 4BQ


Sorry, don't know the 3 complaints address. Yet!

[Kati]

Re: Mobile Phone Fraud

Three have different addresses for 'personal' and 'business' customers:

Contact Us.
Personal customer.
Call us.

333 free from a Three phone.
0333 300 3333 from any other phone*

Write to us.
Three Customer Complaints
Hutchison 3G UK Ltd.
PO Box 333
Glasgow
G2 9AG

Business customer.
Call us.
337 free from a Three phone.
0333 300 3000 from any other phone.*

Write to us.
Three Business Services
PO Box 333
Glasgow
G2 9AG

Although, if you'd prefer to contact the CEO direct his details are:

Three
Mr David Dyson Chief Executive

Email david.dyson@three.co.uk
Telephone 01628 765000
Switchboard 01628 765000
Website http://www.three.co.uk
Social Media

Postal Address Star House,, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH

and Orange's (EE) CEO is:

EE
Mr Olaf Swantee Chief Executive

Email olaf.swantee@ee.co.uk
Telephone 01707 315000
Switchboard 01707 315000
Website http://www.ee.co.uk
Social Media

Postal Address Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW