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Hi, this is a bit of an odd complicated one but I'm going round in circles with Scottishpower and seemingly getting nowhere but more stressed!
For over 2 years I had a relative living for free in my shared-ownership flat while I was at uni. Unbeknownst to me they never changed the electricity bill into their name, I didn't realise until I got a called from bailiffs wanting over £300 for an unpaid electricity bill. I paid £100 there and then to get them off my back and got a key-meter installed which Scottishpower put in the other persons name, closing my account, and put the remaining debt onto the meter to be paid off when they put electricity on.
However they just stopped using electricity and refused to leave, so I got solicitors involved and threatened them with eviction. When they left I got back into contact with Scottishpower who said they would go after the other person for the debt and gave me a keycode to reset the debt onto the meter to £0 and opened a new account in my name. All has been fine for the last 5 months, I haven't lived there but I put money on the meter to pay the standing charge up until I sold the property last month. I rang Scottishpower to say I'd left and provided them with a meter reading. All of a sudden I receive 3 bills! Two from the first account, one saying I owe them £450 and another saying they owe me £500. I also recieve another bill for the latest account saying I owe them £50 on that, which I don't see how as its a prepayment meter and 0 units have been used since I got that account.
I've rang them up and each time they say theres some sort of problem as the account shows both bills and that I should leave it with them, however I still get letters, e-mails and phone calls saying I owe them the money, as well as a recent letter saying its been passed onto bailiffs for collection and I could have collection charges added onto the debt! Whats more twice now they have said that the final account hasn't even been cancelled even though I've told them twice now that I no longer own the property and have provided them with final meter readings!!
I feel like im going in circles as every time I explain what's happened they say to leave it with them. I get a new set of bills arrive that are slightly different to last time but still saying I owe them a ton of money and the problem just seems to escalate, and in the meantime my credit rating is going to tank due to the unpaid bills being passed onto debt collectors.
I just want this problem sorted once and for all so I can move on with my life, but I don't see why I should pay £450 to make it go away - as the original debt run up by the other person was £300 and I'd already paid £100 of that off for them
Any advice on what I can do to get this mess sorted?
Cheers
For over 2 years I had a relative living for free in my shared-ownership flat while I was at uni. Unbeknownst to me they never changed the electricity bill into their name, I didn't realise until I got a called from bailiffs wanting over £300 for an unpaid electricity bill. I paid £100 there and then to get them off my back and got a key-meter installed which Scottishpower put in the other persons name, closing my account, and put the remaining debt onto the meter to be paid off when they put electricity on.
However they just stopped using electricity and refused to leave, so I got solicitors involved and threatened them with eviction. When they left I got back into contact with Scottishpower who said they would go after the other person for the debt and gave me a keycode to reset the debt onto the meter to £0 and opened a new account in my name. All has been fine for the last 5 months, I haven't lived there but I put money on the meter to pay the standing charge up until I sold the property last month. I rang Scottishpower to say I'd left and provided them with a meter reading. All of a sudden I receive 3 bills! Two from the first account, one saying I owe them £450 and another saying they owe me £500. I also recieve another bill for the latest account saying I owe them £50 on that, which I don't see how as its a prepayment meter and 0 units have been used since I got that account.
I've rang them up and each time they say theres some sort of problem as the account shows both bills and that I should leave it with them, however I still get letters, e-mails and phone calls saying I owe them the money, as well as a recent letter saying its been passed onto bailiffs for collection and I could have collection charges added onto the debt! Whats more twice now they have said that the final account hasn't even been cancelled even though I've told them twice now that I no longer own the property and have provided them with final meter readings!!
I feel like im going in circles as every time I explain what's happened they say to leave it with them. I get a new set of bills arrive that are slightly different to last time but still saying I owe them a ton of money and the problem just seems to escalate, and in the meantime my credit rating is going to tank due to the unpaid bills being passed onto debt collectors.
I just want this problem sorted once and for all so I can move on with my life, but I don't see why I should pay £450 to make it go away - as the original debt run up by the other person was £300 and I'd already paid £100 of that off for them
Any advice on what I can do to get this mess sorted?
Cheers
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