Royal Mail recorded delivery

[Mr $quandaŁot]

I posted a first class recorded delivery on Thursday 13 November 2014 at a North London post office. This contained my P45 to be sent to my current ad hoc employer payroll. This was to be delivered to Central London.

I have used their tracking service and the item is still shown not being delivered. Therefore, I rang their customer services number. The information I was given was less than helpful. I was told that to report the item lost I would have to wait until 3 December 2014!

Obviously the item being my P45 concerns me, hence my decision to use a recorded delivery in the first place!

As copies of P45s are not normally issued, what should I do if this item has been lost?

[Amethyst]

Re: Royal Mail recorded delivery

Has your employer received your P45 ? Big firms sometimes have post rooms and just sign once for big batches of mail (or don't bother)

(sorry if that's a bit too obvious a question)

[Mr $quandaŁot]

Re: Royal Mail recorded delivery

My employer is actually a small(ish) creative recruitment agency. I tried to ring them on Wednesday but no-one was available at their payroll.

The tracking system still shows it as just 'posted and waiting to be delivered' and the customer service rep confirmed that i.e. saying that it had not been delivered or signed!

My understanding is that if no-one is available to sign, the item goes to the nearest delivery/collection point. If that was the case, shouldn't the tracking system say something like 'waiting to be collected at...' or 'at the collection centre'?

[mark andrew]

Re: Royal Mail recorded delivery

I"ve had a few this way it tends to be left with out being signed for might be worth ringing company to see if they have received

[wales01man]

Re: Royal Mail recorded delivery

Remember its Signed for not a Guaranteed delivery have to wait 16 days before they will do anything

[Mr $quandaŁot]

Re: Royal Mail recorded delivery

I found out today that the agency payroll has not received my letter!

This is very annoying as I paid extra for a recorded delivery precisely to make sure that they actually receive it. I would expect a bit more from Royal Mail!