water

[Leswee]

Hi Quick question please

i got a bill from my water supplier, forgot about it then got a ltter from DCA. I sent email and letter through to water supllier stating that the readin was wrong, sent new reading and asked for a revised bill. NO answer. Wrote to DCA and stated that i had done this and to ask the water company to reply aswell. NOthing

Got letter today from dca stating that they had entered dafult against credit agency against me? and that i had to pay bill. But im sure its wrong i have priooof of conatctiong water co to have the billr evised! What can i do to get this defualt remnoved and tell the DCA to stop chasing an amount that isnt agreed. I am happy to pay my bill but no one will tell me what is right

Thanks

[labman]

Re: water

Hi Leswee,

Sorry to hear of your troubles. The link below should give you a clear way forward:

http://www.ofwat.gov.uk/consumerissues/complaints/

If you wish, you can also send this to the DCA to get them off your back for a little while:




Prove It Letter


Dear Sir,

Your Ref: abcd1234

You have contacted me regarding the account with the above reference number, which you claim is owed by myself.

I would point out that I have no knowledge of any such debt being owed to [Insert company name].

I am familiar with the CPUTR 2008 and the Office of Fair Trading's Guidance on debt collection, which state it is unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

I would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable, AND in not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive and/or unfair methods.

Furthermore, ignoring or disregarding claims that debts have been settled or are disputed, and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question.

I await your written confirmation that this matter is now closed, or I will have no option but to make a complaint to the relevant authorities.

I look forward to your reply.

Yours faithfully,






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