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My dad is fully covered on the BG Homecare scheme, well until yer boiler is knackered and they can't get the parts so you have to get a new one.
They have been called out to his boiler 5 times this year as he had no heat/hot water they went on about a power flush well when I was on CAG I knew about that rip off, once you have had a flush its a lifetime thing so they can sod off with that.
Anyway its gone again so i rang them this morning after telling dad it would have to be replaced to see how much and what discount he would be entitled to as he has been a Homecare customer for 10 years. They couldn't give any idea on price not even a tidgy widgy clue lol and discount £300 trade in that any one gets.
Anyway went on site and saw Homecare £17 per month at most but then it depends on how many call outs you have had.
So I rang up a nice lad who really understood my anger when I explained that and the fact my dad had paid in 2010 £578.40,
£612.00 in 2011 and £575.86 in 2012 I asked how many call outs had been in the last 3 years as to the cost of the policy he has had 3 up until the boiler fiasco where he has had 5 this year and it is unrepairable and they don't replace.
I tried to speak to someone higher up then the lad who had helped me and all of a sudden they need a copy of the LPA to deal with me. Copy ready to go along with this note feel free to give any help with it.
Dear BG
Mr Enaids dad is now 87 and has Alzheimers, he lives on his own and is very vulnerable. He has I think been a customer of yours for as long as you have been around. Having recently taken over most of his affairs this one slipped the net and I did not become aware of the cost to him until he had a lot of problems this year with his boiler. I knew that he had the Homecare scheme and that everything was covered. I know of 2 occasions up until these latest boiler problems where he actually called on your services, one was for the cooker switch on his kitchen wall, the other was for a faulty light connection on his kitchen lght. He had to be prompted to call you out on both occasions by myself as I knew he was covered for this work. Left to his own devices he would have lived without cooker or light.
As he has again no hot water or heat I rang yourselves to ask how much a replacement boiler would be and if there would be any discount as he has been a Homecare customer for 10 years. I was told that it was impossible to give any idea of the cost and also the only discount would be £300 as a trade in for his old boiler.
I thought this a bit naff and got up on the website the cost of Home care to see it was at most £17 per month but it would vary as to the amount of call outs you had received. I have checked and up until this year he has had 2 call outs the ones I have mentioned and yet the Home care charge has gone from £578.40 in 2010 to £612.00 in 2011 and then £575.86 in 2012, I think this was paid by DD before this and now it is paid annualy up front. I can't imagine what he would be charged now you have been called out about 5 times this year.
I am utterly disgusted at the amount of money he has paid out and to me for 2 small jobs that probably would have been no where near that had he called out a local tradesman.
I think he did also call out when his kitchen tap wasnt working and he was told he would have to pay about £80 for a new tap unbelievable in my opinion when you consider things to be covered.
I have arranged for a quote from a local tradesman re a new boiler and will be getting another to compare. I will not however be buying one from yourselves now.
You may also cancel the Homecare policy at the end of this year as I am afraid it may take his life savings to renew it.
They have been called out to his boiler 5 times this year as he had no heat/hot water they went on about a power flush well when I was on CAG I knew about that rip off, once you have had a flush its a lifetime thing so they can sod off with that.
Anyway its gone again so i rang them this morning after telling dad it would have to be replaced to see how much and what discount he would be entitled to as he has been a Homecare customer for 10 years. They couldn't give any idea on price not even a tidgy widgy clue lol and discount £300 trade in that any one gets.
Anyway went on site and saw Homecare £17 per month at most but then it depends on how many call outs you have had.
So I rang up a nice lad who really understood my anger when I explained that and the fact my dad had paid in 2010 £578.40,
£612.00 in 2011 and £575.86 in 2012 I asked how many call outs had been in the last 3 years as to the cost of the policy he has had 3 up until the boiler fiasco where he has had 5 this year and it is unrepairable and they don't replace.
I tried to speak to someone higher up then the lad who had helped me and all of a sudden they need a copy of the LPA to deal with me. Copy ready to go along with this note feel free to give any help with it.
Dear BG
Mr Enaids dad is now 87 and has Alzheimers, he lives on his own and is very vulnerable. He has I think been a customer of yours for as long as you have been around. Having recently taken over most of his affairs this one slipped the net and I did not become aware of the cost to him until he had a lot of problems this year with his boiler. I knew that he had the Homecare scheme and that everything was covered. I know of 2 occasions up until these latest boiler problems where he actually called on your services, one was for the cooker switch on his kitchen wall, the other was for a faulty light connection on his kitchen lght. He had to be prompted to call you out on both occasions by myself as I knew he was covered for this work. Left to his own devices he would have lived without cooker or light.
As he has again no hot water or heat I rang yourselves to ask how much a replacement boiler would be and if there would be any discount as he has been a Homecare customer for 10 years. I was told that it was impossible to give any idea of the cost and also the only discount would be £300 as a trade in for his old boiler.
I thought this a bit naff and got up on the website the cost of Home care to see it was at most £17 per month but it would vary as to the amount of call outs you had received. I have checked and up until this year he has had 2 call outs the ones I have mentioned and yet the Home care charge has gone from £578.40 in 2010 to £612.00 in 2011 and then £575.86 in 2012, I think this was paid by DD before this and now it is paid annualy up front. I can't imagine what he would be charged now you have been called out about 5 times this year.
I am utterly disgusted at the amount of money he has paid out and to me for 2 small jobs that probably would have been no where near that had he called out a local tradesman.
I think he did also call out when his kitchen tap wasnt working and he was told he would have to pay about £80 for a new tap unbelievable in my opinion when you consider things to be covered.
I have arranged for a quote from a local tradesman re a new boiler and will be getting another to compare. I will not however be buying one from yourselves now.
You may also cancel the Homecare policy at the end of this year as I am afraid it may take his life savings to renew it.
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