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Good Evening all and thanks for viewing..
I shall keep this relatively simple..
Vodafone supplied me with an ipad and a 3G contract despite the agents call being terminated midway through, I returned said ipad and sim card the day after it arrived and thought nothing more of it.
Vodafone then took £30 from my account for the contract stating they had not recieved the ipad, i took proof of postage to a vodafone shop, verbal communication from one of their customer services operators that the ipad had been returned, they said they would cancel the contract and i took their word for it. (this was december and within the 7 day cooling off period anyway)
They continued to take £30 a month from my account until i had to once again take the proof of postage to a vodafone shop (now 22nd February 2013), after spending several hours on the phone over the past 3 months. Vodafone now have written an apology, after i wrote to the directors office. Now offering to refund the money taken for the sim as a resolution. They however want to take another £30 (March 2013) from my account then refund it as apparently it is too late to alter the bill. After being messed around for over 3 months, having £120 taken from my account for services i did not recieve, money spent on calls, petrol taking proof of postage twice to a vodafone shop they think it is sufficient to merely refund the money they have already taken, and the £30 they will take after issuing the apology.
My questions are, are they legally obliged to compensate me for their mistake?
Can i withhold my coming bill because that £30 charge is not valid? (It is a second sim added to an ongoing mobile phone account so half the bill is valid and i can't pay one without paying the other)
If they refuse to compensate me in any way is it something i can pursue through the communications ombudsman, can i take a reufusal in an email to pay any compensation as a letter of deadlock?
Legally do i have any leg to stand on to ask for more than the £120 they have/will have taken or would any request be reliant on supposed goodwill of vodafone?
Legally can any of the above be used to cancel the entire contract, i really have no wish to continue using any of their services? Of course i understand my hands may be tied here
Thanks for your time, and hopefully your help
regards
Nick
I shall keep this relatively simple..
Vodafone supplied me with an ipad and a 3G contract despite the agents call being terminated midway through, I returned said ipad and sim card the day after it arrived and thought nothing more of it.
Vodafone then took £30 from my account for the contract stating they had not recieved the ipad, i took proof of postage to a vodafone shop, verbal communication from one of their customer services operators that the ipad had been returned, they said they would cancel the contract and i took their word for it. (this was december and within the 7 day cooling off period anyway)
They continued to take £30 a month from my account until i had to once again take the proof of postage to a vodafone shop (now 22nd February 2013), after spending several hours on the phone over the past 3 months. Vodafone now have written an apology, after i wrote to the directors office. Now offering to refund the money taken for the sim as a resolution. They however want to take another £30 (March 2013) from my account then refund it as apparently it is too late to alter the bill. After being messed around for over 3 months, having £120 taken from my account for services i did not recieve, money spent on calls, petrol taking proof of postage twice to a vodafone shop they think it is sufficient to merely refund the money they have already taken, and the £30 they will take after issuing the apology.
My questions are, are they legally obliged to compensate me for their mistake?
Can i withhold my coming bill because that £30 charge is not valid? (It is a second sim added to an ongoing mobile phone account so half the bill is valid and i can't pay one without paying the other)
If they refuse to compensate me in any way is it something i can pursue through the communications ombudsman, can i take a reufusal in an email to pay any compensation as a letter of deadlock?
Legally do i have any leg to stand on to ask for more than the £120 they have/will have taken or would any request be reliant on supposed goodwill of vodafone?
Legally can any of the above be used to cancel the entire contract, i really have no wish to continue using any of their services? Of course i understand my hands may be tied here
Thanks for your time, and hopefully your help
regards
Nick
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