Tweet
Hi Guys,
I've got a bit of a problem here and I really don't know which way to go with it...............
Ok, 2 years ago (2010/11 years bill) I got into trouble with my water bill, however recently I made arrangements to pay it off, which I have been, at a rate of £20 a month (paid to Alexander James)
Last year when I received my 2011/2012 water bill I set up monthly direct debit and paid it all that way, except one payment which was due 01/02/2012, the payment didn't go out of the bank and they wrote to me, I paid it over the phone so that's 2011/12 bill cleared.
I then today received my water bill for 2012/13. I phoned up to try and make arrangements to pay by instalments as I did last year, and they won't let me make any arrangements! The advisor said 'they are looking to clear the existing debt from 2010/11 first'. I said that I was paying that off and was told that I am 4 weeks in arrears, therefore no arrangement can be set up for this year. I replied that I didn't realise I was 4 weeks in arrears and that HAD I been told I would have rectified it and brought the account up to date, though I don't see how I can be because I have paid it, but that is a different matter.
I am utterly astounded that they won't let me pay THIS years bill. I said that I found it quite ridiculous to stop me paying my current bill, which is not in arrears (as it's only just been issued!) I tried explaining that I don't have the full amount for this years bill, and need to pay by instalments, but the advisor just kept telling me that I can't pay this bill without paying the other one first. If that is the case then why let me pay last years bill by DD all year? I am confused and don't really know where to go from here for the best to be honest.
I have thought of a couple of options but not sure which one would be the best.
1) Work out what the monthly instalments would be and pay them by postal order (no cheque book) or credit card online, and continue to pay the outstanding 2010/11 bill using the payment card I have.
2) Work out the monthly instalments and add this to what I am paying off the 2010/11 bill paying the whole lot on the payment card I have.
I just don't know what to do and the water company have been spectacularly unhelpful. It seems to me that they are being deliberately awkward and all it's going to achieve is me getting further into debt with them.
Many Thanks X
I've got a bit of a problem here and I really don't know which way to go with it...............
Ok, 2 years ago (2010/11 years bill) I got into trouble with my water bill, however recently I made arrangements to pay it off, which I have been, at a rate of £20 a month (paid to Alexander James)
Last year when I received my 2011/2012 water bill I set up monthly direct debit and paid it all that way, except one payment which was due 01/02/2012, the payment didn't go out of the bank and they wrote to me, I paid it over the phone so that's 2011/12 bill cleared.
I then today received my water bill for 2012/13. I phoned up to try and make arrangements to pay by instalments as I did last year, and they won't let me make any arrangements! The advisor said 'they are looking to clear the existing debt from 2010/11 first'. I said that I was paying that off and was told that I am 4 weeks in arrears, therefore no arrangement can be set up for this year. I replied that I didn't realise I was 4 weeks in arrears and that HAD I been told I would have rectified it and brought the account up to date, though I don't see how I can be because I have paid it, but that is a different matter.
I am utterly astounded that they won't let me pay THIS years bill. I said that I found it quite ridiculous to stop me paying my current bill, which is not in arrears (as it's only just been issued!) I tried explaining that I don't have the full amount for this years bill, and need to pay by instalments, but the advisor just kept telling me that I can't pay this bill without paying the other one first. If that is the case then why let me pay last years bill by DD all year? I am confused and don't really know where to go from here for the best to be honest.
I have thought of a couple of options but not sure which one would be the best.
1) Work out what the monthly instalments would be and pay them by postal order (no cheque book) or credit card online, and continue to pay the outstanding 2010/11 bill using the payment card I have.
2) Work out the monthly instalments and add this to what I am paying off the 2010/11 bill paying the whole lot on the payment card I have.
I just don't know what to do and the water company have been spectacularly unhelpful. It seems to me that they are being deliberately awkward and all it's going to achieve is me getting further into debt with them.
Many Thanks X
Comment