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Edf Energy Outrageous Claim Against Me!
I moved out of my flat in november 2009, in december 2009 I called EDF energy to settle the account because I needed confirmation that all utilities were paid up and accounts closed before my letting agent would release my deposit back to me. I spoke to Peter at EDF, I gave peter my bank acc details and he took the remaining payment of £211 and said the account was closed. Peter then posted a SIGNED LETTERHEADED confirmation that read as follows:
'Please accept this letter as confirmation that you account is now closed and there is nothing left to pay' signed, peter **** customer services at EDF.
Imagine the HORROR I felt last week when I received a letter from a debt collection agency dated january 2011 - that states that following an investigation, they have found that I owe them £450 in unpaid electricity.
I am battling with them, I have sent them Peters signed letter, and they are clearly taken aback by this. They are now saying that they arent sure, there are two properties that might have had the wrong bill and they need ME to send them confirmation of how much I paid them to settle the account back in 2009 because there is no record of it. Please, please, please....someone - doesnt this sound RIDICULOUS to you??? are they legally allowed to do this? I have no bank account here anymore because I live in the US, but Natwest has said it needs to charge me £50 to go back and find the date and amount which I am really not happy to pay since this is THEIR mistake! Does anybody know, if I can legally just tell them to **** off? They are billing me over a year later for electricity they say I used when I have written confirmation from someone that my account was closed. This is their billing error, is it not?
many thanks for your feedback...
'Please accept this letter as confirmation that you account is now closed and there is nothing left to pay' signed, peter **** customer services at EDF.
Imagine the HORROR I felt last week when I received a letter from a debt collection agency dated january 2011 - that states that following an investigation, they have found that I owe them £450 in unpaid electricity.
I am battling with them, I have sent them Peters signed letter, and they are clearly taken aback by this. They are now saying that they arent sure, there are two properties that might have had the wrong bill and they need ME to send them confirmation of how much I paid them to settle the account back in 2009 because there is no record of it. Please, please, please....someone - doesnt this sound RIDICULOUS to you??? are they legally allowed to do this? I have no bank account here anymore because I live in the US, but Natwest has said it needs to charge me £50 to go back and find the date and amount which I am really not happy to pay since this is THEIR mistake! Does anybody know, if I can legally just tell them to **** off? They are billing me over a year later for electricity they say I used when I have written confirmation from someone that my account was closed. This is their billing error, is it not?
many thanks for your feedback...
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