Tweet
Hi,
This is a copy of my post on another website which noone seems to want to respond to. I was hoping someone here can help with my problem because i am desperate and at my wits end...
I am currently on a prepayment meter with EDF because of a debt with them but I was concerned about the high level of debt, i emailed them to ask for units used, price etc. So baring in mind i live in a small 2 bed house this is what i got back from them.
date joined edf on credit meter: June 2006
Date prepayment meter fitted: August 2008
Total Units used on credit meter: 36453 daytime, 12462 nighttime
Total unit used on prepay meter to date: 9004 day, 2066 nightime
So I have been with them for 4 years and approximately 2 years on each type of meter. The total debt when prepayment meter fitted was £4,200 for 2 years worth of electric on credit meter, and £1371.69 for 2 years worth of electic on prepayment.
I have gas central heating and fire and my water and heating all come from the gas, so i am only using the electric for normal house hold things like the telly, kettle, lights, cooking etc. In the scheme of things my usage would have gone up since the prepay was fitted because i had an electric shower installed last November and i now have a pond pump running 24/7.
I am paying back the debt at £15.00 a week and it is just under £3000 remaining. and there is a £3.75 pw meter charge.
I was asked to call them, which i did this afternoon, so that they could go through a consumption checklist with me of which the things i said i was using tallied up with the meter and about 20units per day. they said that they need to put it through for investigation now and will hear from them in 7 - 10days.
I want to know if anyone else has been through the same and if they will put this right. I never thought to check it before, dont understand the bills, infact i never read them. I got behind with them quarterly bills were coming in at £500 a month and i couldnt afford it. But I trusted these people, I thought they would get it right.
The past 2 years have been really tight with paying this back. At £40.00 a week electric (with only £20.00 going towards the weeks electric). We have had to fight all the way because initially they put the repayment at £50.00 a week, they begrudingly settled on £25.00, and then £15.00 after much persistance and faxing over every proof of income, bank statement, proof of id i could lay my hands on. We are a low income family even though we work.
U P D A T E
So heres whats happened so far.
Following EDF's investigation they confirmed that the meter was right as any errors would flag up. At no point did they think to send someone to check the meter for its high consumption of a small house. they tell me there is nothing more they can do and that i owe them that money.
I emailed Consumer Direct about this which i received their reply today telling me that because they wont have the credit meter to check if it was faulty there is nothing more i can do even though my conclusion is rightly founded. The Energy Ombudsmen wont want to know because the dispute is over 9 months old even though i have emailed them and expect to hear from them either way in 20days. Consumer direct suggested the only course of action is legal action but after going through a legal aid checker i dont qualify even though i am a low earner. I have emailed communitylegaladvice.org.uk for advice today. Noone seems to understand that it is only due to the time elapsed that i have noticed this to be a problem at all. I am paying £173.33 per month for electric including debt repayments a level that cannot that sustained. I fear i am going to lose my house because already 6 days after getting paid there is no money left. But at least EDF still get their money. The rent has to be paid on the last day of the month due to a court order, including arrears.
This debt is in my partners name and he doesnt work. I am tempted to move house to run away from this problem. I just cant cope anymore.
Many thanks
This is a copy of my post on another website which noone seems to want to respond to. I was hoping someone here can help with my problem because i am desperate and at my wits end...
I am currently on a prepayment meter with EDF because of a debt with them but I was concerned about the high level of debt, i emailed them to ask for units used, price etc. So baring in mind i live in a small 2 bed house this is what i got back from them.
date joined edf on credit meter: June 2006
Date prepayment meter fitted: August 2008
Total Units used on credit meter: 36453 daytime, 12462 nighttime
Total unit used on prepay meter to date: 9004 day, 2066 nightime
So I have been with them for 4 years and approximately 2 years on each type of meter. The total debt when prepayment meter fitted was £4,200 for 2 years worth of electric on credit meter, and £1371.69 for 2 years worth of electic on prepayment.
I have gas central heating and fire and my water and heating all come from the gas, so i am only using the electric for normal house hold things like the telly, kettle, lights, cooking etc. In the scheme of things my usage would have gone up since the prepay was fitted because i had an electric shower installed last November and i now have a pond pump running 24/7.
I am paying back the debt at £15.00 a week and it is just under £3000 remaining. and there is a £3.75 pw meter charge.
I was asked to call them, which i did this afternoon, so that they could go through a consumption checklist with me of which the things i said i was using tallied up with the meter and about 20units per day. they said that they need to put it through for investigation now and will hear from them in 7 - 10days.
I want to know if anyone else has been through the same and if they will put this right. I never thought to check it before, dont understand the bills, infact i never read them. I got behind with them quarterly bills were coming in at £500 a month and i couldnt afford it. But I trusted these people, I thought they would get it right.
The past 2 years have been really tight with paying this back. At £40.00 a week electric (with only £20.00 going towards the weeks electric). We have had to fight all the way because initially they put the repayment at £50.00 a week, they begrudingly settled on £25.00, and then £15.00 after much persistance and faxing over every proof of income, bank statement, proof of id i could lay my hands on. We are a low income family even though we work.
U P D A T E
So heres whats happened so far.
Following EDF's investigation they confirmed that the meter was right as any errors would flag up. At no point did they think to send someone to check the meter for its high consumption of a small house. they tell me there is nothing more they can do and that i owe them that money.
I emailed Consumer Direct about this which i received their reply today telling me that because they wont have the credit meter to check if it was faulty there is nothing more i can do even though my conclusion is rightly founded. The Energy Ombudsmen wont want to know because the dispute is over 9 months old even though i have emailed them and expect to hear from them either way in 20days. Consumer direct suggested the only course of action is legal action but after going through a legal aid checker i dont qualify even though i am a low earner. I have emailed communitylegaladvice.org.uk for advice today. Noone seems to understand that it is only due to the time elapsed that i have noticed this to be a problem at all. I am paying £173.33 per month for electric including debt repayments a level that cannot that sustained. I fear i am going to lose my house because already 6 days after getting paid there is no money left. But at least EDF still get their money. The rent has to be paid on the last day of the month due to a court order, including arrears.
This debt is in my partners name and he doesnt work. I am tempted to move house to run away from this problem. I just cant cope anymore.
Many thanks
Comment