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Hi there all, this is mt first post, so i'll try not to rant.
Last august (2009) we moved into our new house and went with the previous owners energy suppliers. After about 2months though we switched to Eon for gas + lecky as they offered a discount, AND free boiler and centra heating cover for 1 year. When we were giving the details over the phone for the boiler cover, they asked for my bank sort code and account number. I asked why they neede that as i had already given the energy supplier my details for the gas and lecky. Thier reply was that they needed it in order to set up the free account (LIE 1).
I gave them the details and asked them to make sure that after the free 12 months had ended I would no longer require the cover as I was only having it because it was free. They said I would have to phone them after 11 months to give a monhs notice to cancel (LIE 2).
After 1 month they took £10.76 from my bank account for homecare cover. I phone them several times and got them to admit thier mistake and stop taking money. they said a refund was issued immediately and i should see it in a couple of days. (LIE 3).
After two more months with no refund, i used thier email complaints service to inform them of no email. A reply is promised in 10 working days. (LIE 4).
After several weeks with no reply I Emailled thier head of customer services. I received an automated reply saying they would look into it immediately and respond within 5 working days. (LIE 5).
Being in the RAF, I was sent to Afghanistan and upon my return was flabergasted to find still no reply after 5 months.
Phoning them again i requested to speak to managers (none available) and asked for compensation (no amount, just a gesture of goodwill) aong with my refund. Last week I eventually got my £10.76 refunded, but they had it without my consent for nearly 6 months! Surely at least i'm entitled to the interest i've lost. I asked for this from thier homecasre team and they said "we don't do compensation, or pay out lost interest".
I also found out that there is a 'checkbox' when setting up the homecare account that says no more than the free 12months withou having to phone them to cancel AND that they don't require the bank details to set up.
Sounds like the person i spoke to originally wanted the commission?
Q1. Did they illegally access funds from my account without my permission? IF so what can I do about it?
Q2. How do I go about reclaiming the interest on the money they took?
Thanks for taking the time to look,
Billwah
Last august (2009) we moved into our new house and went with the previous owners energy suppliers. After about 2months though we switched to Eon for gas + lecky as they offered a discount, AND free boiler and centra heating cover for 1 year. When we were giving the details over the phone for the boiler cover, they asked for my bank sort code and account number. I asked why they neede that as i had already given the energy supplier my details for the gas and lecky. Thier reply was that they needed it in order to set up the free account (LIE 1).
I gave them the details and asked them to make sure that after the free 12 months had ended I would no longer require the cover as I was only having it because it was free. They said I would have to phone them after 11 months to give a monhs notice to cancel (LIE 2).
After 1 month they took £10.76 from my bank account for homecare cover. I phone them several times and got them to admit thier mistake and stop taking money. they said a refund was issued immediately and i should see it in a couple of days. (LIE 3).
After two more months with no refund, i used thier email complaints service to inform them of no email. A reply is promised in 10 working days. (LIE 4).
After several weeks with no reply I Emailled thier head of customer services. I received an automated reply saying they would look into it immediately and respond within 5 working days. (LIE 5).
Being in the RAF, I was sent to Afghanistan and upon my return was flabergasted to find still no reply after 5 months.
Phoning them again i requested to speak to managers (none available) and asked for compensation (no amount, just a gesture of goodwill) aong with my refund. Last week I eventually got my £10.76 refunded, but they had it without my consent for nearly 6 months! Surely at least i'm entitled to the interest i've lost. I asked for this from thier homecasre team and they said "we don't do compensation, or pay out lost interest".
I also found out that there is a 'checkbox' when setting up the homecare account that says no more than the free 12months withou having to phone them to cancel AND that they don't require the bank details to set up.
Sounds like the person i spoke to originally wanted the commission?
Q1. Did they illegally access funds from my account without my permission? IF so what can I do about it?
Q2. How do I go about reclaiming the interest on the money they took?
Thanks for taking the time to look,
Billwah
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