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Hi all,
Hoping you can help and thanks in advance. I moved into my property in 2021. A year later I became aware, following an EON engineer visit to install a smart meter, that there was a meter mismatch. As I live in a flat and the meter is a in a boiler room with around 20 other meters, it was not possible for him to identify on the day which meter was mine. I reported this to EON and they said that they had put it out to investigation. I did my own brief investigation and felt I may have identified which one was mine, although could not access this routinely as access to the meters requires the concierge to unlock the room.
The investigation has only just concluded, 25 months on, and they have confirmed that the meter I suspected is actually mine. During this time, they continue to send me bills for the incorrect meter and I was told I could ignore these (although they would recommend making a contribution to my account) and I would be billed once the meter mismatch was corrected. I suspended payments, as they told me the issue would only take 2 months to resolve, so I have not been making any payments although having been putting money aside to pay once I was billed. I have not had an accurate bill in over 2 years.
They have now issued the final bill and it is over £3000. They have offered a £100 discount as an apology for the duration and a 12-18 month repayment plan. My question is, does the back-billing principle apply here? When I have prompted them they have said that as the amount that I had been billed on the incorrect meter was more than the amount on my actual meter, back-billing rules don't apply as my account is financially better off. Are they trying it on or do I have a case if I escalate this? Just trying to find out my rights.
Thanks,
Squire
Hoping you can help and thanks in advance. I moved into my property in 2021. A year later I became aware, following an EON engineer visit to install a smart meter, that there was a meter mismatch. As I live in a flat and the meter is a in a boiler room with around 20 other meters, it was not possible for him to identify on the day which meter was mine. I reported this to EON and they said that they had put it out to investigation. I did my own brief investigation and felt I may have identified which one was mine, although could not access this routinely as access to the meters requires the concierge to unlock the room.
The investigation has only just concluded, 25 months on, and they have confirmed that the meter I suspected is actually mine. During this time, they continue to send me bills for the incorrect meter and I was told I could ignore these (although they would recommend making a contribution to my account) and I would be billed once the meter mismatch was corrected. I suspended payments, as they told me the issue would only take 2 months to resolve, so I have not been making any payments although having been putting money aside to pay once I was billed. I have not had an accurate bill in over 2 years.
They have now issued the final bill and it is over £3000. They have offered a £100 discount as an apology for the duration and a 12-18 month repayment plan. My question is, does the back-billing principle apply here? When I have prompted them they have said that as the amount that I had been billed on the incorrect meter was more than the amount on my actual meter, back-billing rules don't apply as my account is financially better off. Are they trying it on or do I have a case if I escalate this? Just trying to find out my rights.
Thanks,
Squire
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