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On a oomph package including unlimited sim, (E-sim) was sent Esim update, tried to set this up but was cut off no service. Called customer service was told don’t do E-sim anymore, unless I upgrade, was sent SIM card I have a dual sim phone one being E-sim now very inconvenient as other provider does not do E-sim at the moment. Upon receipt of SIM card called again, was upgraded to volt + 02 E-sim pack. The package price quoted by Virgin did not correspond with future payment text information ( £115). I have to pay 02 for providing airtime (£25) the total amount being £140 instead of £80 +25 as quoted. Called customer service and cancelled the volt package + 02 I did not receive text confirmation, so wrote a cancellation of the volt + 02 letter to Virgin Sunderland, obtained from my right to cancel form sent by Virgin which also stated I would go back onto previous package. Received a disconnection text for 1/11/22, I was on the phone for 7 hours (9-30 to 4-30) no outcome, started today at 8-15 spoke to a few people who all wanted to upgrade me, said my contract has expired hence £167 being taken this month. I’ve asked for arbitration on this, nothing doing and ended the chat. I called again, and I am waiting for customer service to give me a breakdown of the £167 once I get through.
I feel I am being unfairly treated and the extra £60 is a worry for me. Is there anything else I can do?
I feel I am being unfairly treated and the extra £60 is a worry for me. Is there anything else I can do?
