• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

We are not with British Gas but they have set up an account at our house

Collapse
Loading...
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • We are not with British Gas but they have set up an account at our house

    Hi. If anyone can give us some advice we would be very grateful. We want BG to stop harassing us for money we donít owe. We have made formal complaints to BG and supplied them with evidence that the meter is not at our house. They have sent people who confirmed it. In Feb 2021 we received a letter stating that they had successfully transferred the account balance from Robin Hood Energy.
    When this all started I thought it was a scam but it is to do with the incompetence of British Gas.
    This is stressing us out. My husband has been going through treatment for bowel cancer.
    We really donít need this added pressure.
    We have now had it handed over to RICHBURNS Debt Collection, who do not have good Google reviews! This is the second debt collection agency they have used. We had visits from Avarto before.
    Tags: None

  • #2
    Hi PJPJ

    Firstly, I hope your husband's treatment is successful.

    a) Secondly send British Gas a Subject Access Request, they have 30 days to provide all the data on the account. Make sure you get Proof of Postage.

    https://legalbeagles.info/library/gu...ccess-request/

    b) Thirdly, make a Formal Complaint to British Gas, follow their complaints procedure, explain what's happened, why no money is owing and what you want them to do. Make sure you get Proof of Postage.

    https://www.britishgas.co.uk/complaints.html

    Make sure you include the following in your complaint -

    Explain that they are breaking the law / regulations:-

    OFGEM through the Electricity Act 1989 and Gas Act 1986 are very clear on misleading information being sent to customers. The Standard Conditions of electricity / gas supply license states:

    Condition 0. Treating Domestic Customers Fairly -

    0.3 The Standards of Conduct are that the licensee and any Representative:

    a) behave and carry out any actions in a Fair, honest, transparent, appropriate and

    professional manner;

    b) provide information (whether in writing or orally) to each Domestic Customer

    which:

    i. is complete, accurate and not misleading (in terms of the information provided or

    omitted);


    Also state if they carry on with their demands, you will consider taking legal action against them under the Prevention of Harassment Act 1997.

    c) If you aren't compensated by British Gas for the distress / harassment, lodge a complaint with the Services Ombudsman.

    Comment


    • #3
      Thank you for this information. We will do as suggested and post an update.

      Comment


      • #4
        You might remind them of Ferguson v British Gas

        Comment


        • #5
          Ferguson v British Gas - a harassment case

          Comment


          • #6
            Hi thanks for replies. We are in the process of putting a very comprehensive letter together. We are sending it via recorded post and email. The CEO will get a copy. Yes and we are definitely feeling harassed. Lost sleep over this issue. None of it in our making. This has been going on for 18 months. I contacted RICHBURNS via email with facts so letís hope they donít call here.

            Comment


            • #7
              We contacted the Ombudsman but they wonít get involved as we are not a customer of British Gas!

              Comment


              • #8
                try citizens advice site trading standards divert many cases to them on certain subjects?

                Comment


                • #9
                  Originally posted by PJPJ View Post
                  We contacted the Ombudsman but they wonít get involved as we are not a customer of British Gas!
                  Do a) and b), there are other things you can do regards harassment etc. Hopefully, British Gas will pay the compensation due.

                  Comment


                  • #10
                    When you make your complaint against British Gas, you follow their complaint procedure. They will send you their final response, if you are still unhappy, it will be interesting what furthe options you will be given in that letter to further your complaint / compensation.

                    Comment


                    • #11
                      We followed the formal complaint procedure last year. BG closed our case without resolving the matter. We didnít want them to close it. We got a deadlock letter and standard response go to ombudsman but we arenít a customer.

                      Comment


                      • #12
                        Originally posted by PJPJ View Post
                        We followed the formal complaint procedure last year. BG closed our case without resolving the matter. We didnít want them to close it. We got a deadlock letter and standard response go to ombudsman but we arenít a customer.
                        If you've got a letter from BG saying you can refer the matter to the Services Ombudsman, then they should look into it. Do a) and b), see where things stand after BG come back to you.

                        Comment


                        • #13
                          Ombudsman have agreed to take the case as owner/ occupier. We were reluctant before as we didnít want to give our name, BG donít know it and we donít want them to get hold of it because it might be even more difficult to deal with them.

                          Comment


                          • #14
                            Update on progress.

                            Comment


                            • #15
                              Will do and thank you very much

                              Comment

                              View our Terms and Conditions

                              LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

                              If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


                              If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
                              Working...
                              X