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United utilities Default

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  • United utilities Default

    I moved out of a rental property In late February /early March2020 and had no further access due to the lock down and although I got final bills from gas and electric supplier I didnt get one from untied utilities for the water supply.

    Any calls were made to home workers due to CV lockdown and I am unsure whether their systmes were fully functioning at this time I had no access to the property after 23rd March 2020 and the owner did not forward any mail to the lettings agent

    In november 2020 I received a paper bill from UU at my new address and paid it within 2 weeks

    I didnt receive any bills by email but in July I did get a couple of texts which at the time I assumed were scam or phishing texts so I ignored them

    In December I checked my credit file and found that I was defaulted for 120 in August I didnt get any default notice or other notification

    Apart from this my Credit file is excellent after 10 years of fighting for my financial survival

    This blip on my credit report is causing me problems all of my credit cards loans and mortgages are upto date with no late or missed payments and have been for many years

    UU will not remove the default despite me showing them that I had given notice to the letting agents and telling them that I had spoken to their call centre giving details of my move

    I dont have records of my phone bill at the time so cant prove that I had notified them

    The gas and electric had been changed over no problem

    Is there anything I can do to force or encourage them to remove it??
    Ive esacalted as high as I can through customer services and they still refuse to do anything

    Will a notice of Correction note make any difference /help

    I have sent of DSAR and await reply

    Only me again
    Tags: None

  • #2
    Get all the facts that prove you shouldn't have been 'defaulted'.

    If you think your 'phone records' will help, you could send your phone company a Subject Access Request to.

    Here's some advice from the Credit Reference Agency, once you've got all the facts - https://www.experian.co.uk/consumer/.../defaults.html

    Lodge a complaint with the CCW - https://www.ccwater.org.uk/


    • #3
      Subject Access Request Letter


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