OPUS Energy

[NataliaCox]

Had verbal agreement for contract of 2 years till feb 2021. After 2 years they said the contract till 2023. When I start pressing them with calls at some points they said you can go, no contract, and did put me on high rate.
then when other company was just to take over they blocked my transfer and continue say the contract till 2023. Dozens emails been sent with the request of the access for recorded agreement. But I’m in total ignorance from them.
my bills now £150 per month when with other company I could pay only £40.

please advice what best to do in such situation?

[echat11]

Had verbal agreement for contract of 2 years till feb 2021. After 2 years they said the contract till 2023. When I start pressing them with calls at some points they said you can go, no contract, and did put me on high rate.
then when other company was just to take over they blocked my transfer and continue say the contract till 2023. Dozens emails been sent with the request of the access for recorded agreement. But I’m in total ignorance from them.
my bills now £150 per month when with other company I could pay only £40.

please advice what best to do in such situation?

Hi Natalia

Send your supplier a Data Subject Access Request, they will provide all the data on your account for a minimum of 6 years (might be more), ask for everything.
The template - https://ico.org.uk/your-data-matters...ccess-request/
Go to the energy company's website, see if you can find the email address for the Data Protection Team. If not contact customer service or their online chat team. Send them the DSAR. They have 30 days to respond, they have to respond. You should find details of the call in the information they provide, then you decide what to do from there.

[MIKE770]

Subject Access Request Letter