Absent Electricity company query

[Kristian1977]

Evening all!

Basically I'm after a bit of advice on what to do next regarding a problem I have with an electricity supplier.

I won't name who it is only to say that it's a smaller supplier, not a big named one.

In a nutshell, when I joined with this company about 5 months ago, they got given our readings but somehow they got the two readings day and night the wrong way round.

This was spotted by myself about 6 weeks ago. I phoned their customer services (the one and ONLY time they have answered) and was told to photograph the meters at given times to prove they were the wrong way round which I did. I then had to email all of this and a description of it all to their customer services.

Fast forward 6 weeks, and nothing. They no longer answer any calls, and they have not answered any emails spread out over 6 weeks.

Now i have had a quick work out that due to these metres being mixed up, this company now owes us quite a bit of money. But they continue billing me and I continue paying, yet they are impossible to communicate with.

I genuinely dont know where to go from here. I feel like sending another email stating that I'm now not going to pay the next direct debit, but will make sure its clear in the email that I'm WILLING and ABLE to do so, its just that why should I keep paying them money for a bill that continues to be wildly inaccurate.

Any advice here please would be much appreciated.

[islandgirl]

I once bought a house and quickly realized that the same thing had happened. The high usage night rate was being billed at the day rate which was more expensive. I had quite a battle to get them to acknowledge this and in the end was paid a few thousand pounds back. It is over 15 years ago so I do not remember the details but that was a big supplier (EON I think). Do they have a process for changing supplier which involves talking to someone (they will often try to persuade you not to leave) - you could say that you are going to...

[Old git]

Evening all!

Basically I'm after a bit of advice on what to do next regarding a problem I have with an electricity supplier.

I won't name who it is only to say that it's a smaller supplier, not a big named one.

In a nutshell, when I joined with this company about 5 months ago, they got given our readings but somehow they got the two readings day and night the wrong way round.

This was spotted by myself about 6 weeks ago. I phoned their customer services (the one and ONLY time they have answered) and was told to photograph the meters at given times to prove they were the wrong way round which I did. I then had to email all of this and a description of it all to their customer services.

Fast forward 6 weeks, and nothing. They no longer answer any calls, and they have not answered any emails spread out over 6 weeks.

Now i have had a quick work out that due to these metres being mixed up, this company now owes us quite a bit of money. But they continue billing me and I continue paying, yet they are impossible to communicate with.

I genuinely dont know where to go from here. I feel like sending another email stating that I'm now not going to pay the next direct debit, but will make sure its clear in the email that I'm WILLING and ABLE to do so, its just that why should I keep paying them money for a bill that continues to be wildly inaccurate.

Any advice here please would be much appreciated.

First step go to the ombudsman as utilities are covered by such
say you will be changing to a different supplier and then I think they would have to read your meter