EDF are pathetic

[Happyolddog]

Last July I was visited by a British gas engineer, he was here to change our meter to a digital meter. I have read of the problems others have had, where the supply company is not informed of the change and hugh bills and threats start to drop through the letterbox. So since the installation of the meter, each time a meter reading was done, I told the reader to be sure that EDF know it is a digital meter. Saturday I got a letter asking that I pay £280 of shortfall on my gas bill and increase my monthly direct debit from £48 to £120. I first had a rant, knowing it was wrong, then I called EDF up to inform them of the change of meter. They had never been informed and would alter things at their end and issue an ammended bill. All I can say is 'if your bill seems very high, check that the supply company know what meter you are on'.
Best bit of the phone call was the chap on the other end informing me that they only employ idiots in the meter reading department and they get hundreds of calls every day about this same mistake.

[Happyolddog]

Re: EDF are pathetic

Well time for an update.

today I recieved a bill, this time for £1745.80. This is on top of the £46 I pay by monthly direct debit. So I have been on the phone to the energy ombudsman, I have sent a letter to EDF stating they have 10 days to get their act together and produce a corrected bill, they have been informed three times by myself that the meter was changed last July but persist in sending me demands for extortionate amounts, this time with a threat that if it is not paid in 14 days I will have my supply cut off. As soon as this is sorted I am moving supplier and never going to use EDF again.

One other point to add, In France the government has limited the energy suppliers to a 6%P.A rise in bills, why does our government let these companies ride roughshod over us? Are we paying over the top rates to these companies to subsidise the French customers?

[Mochamoo]

Re: EDF are pathetic

Well time for an update.

today I recieved a bill, this time for £1745.80.

That is shocking, all because you changed to a digital meter. Shame you can sue for incompetance.

[Happyolddog]

Re: EDF are pathetic

That is shocking, all because you changed to a digital meter. Shame you can sue for incompetance.

can I sue them?

They have caused me a lot of emotional upset. So much that my hair has turned grey and is falling out.:cry:

[Mochamoo]

Re: EDF are pathetic

Opps two vital missing charachters from my last post

't

Maybe you should ask them for compensation, it is very upsetting to recieve a bill of that size.

[Happyolddog]

Re: EDF are pathetic

Thanks for the tea Mocha I needed that.

[scoobydoo]

Re: EDF are pathetic

A person I worked with recently did not realise that when he had his new gas meter changed it was measuring in cubic feet but he was being charged in cubic metres ( or something like that! ) He only found out when he saw a watchdog programme otherwise he would not have even thought of checking the meter against the bill. Shocking when you have to find out from a TV programme . He had a refund of about £900

[Happyolddog]

Re: EDF are pathetic

Today I got a call from the nice lady at EDF to inform me that my details had been corrected and a new bill is being issued for £282.03 instead of the £1745.80 which they initally were asking for. So that's sorted until the next time.

[Xena]

Re: EDF are pathetic

Good news, that's sorted for now like you say!

[Happyolddog]

Re: EDF are pathetic

The saga continues; today I got another bill for £1498.37.wtf was my first reaction then i got on the phone. I was put through to the billing department and then onto a manager. The manager said they were having some issues with their computer systems. I was then passed through to billing, 'Sorry sir we have issued the wrong bill, your account is £112 in credit'. So I said send me a cheque for the £112 I am switching supplier. 'Let me put you through to our switching department' NO I said and hung up. I have now switched.

[TANZARELLI]

Re: EDF are pathetic

Muppets.

Glad you got it sorted. Who did you switch to mate? PS set up a facebook group re extortionate bills, feel free to pop in lol

[Amethyst]

Re: EDF are pathetic

ooo can I play too...i had some lovely £1900 ones cause the dickheads couldn't get night and day the right way around.

[enaid]

Re: EDF are pathetic

ooo can I play too...i had some lovely £1900 ones cause the dickheads couldn't get night and day the right way around.

Same as me with British Gas, I don't always think it's a mistake either lol

[TUTTSI]

Re: EDF are pathetic

I have also found BT to send out highly inflated bills with erroneous one off charges! when challenged and after being sent round the world to their call centres and after many many phonecalls you eventually receive a full credit - but they have been unable to sucessfully fully explain why the mistake was made in the first place. With BT I have caught them out on several occasions.

So it pays to challenge any bill from these companies IMHO.

[Gemini566]

Re: EDF are pathetic

Good morning Happyolddog,
Sorry about this, but I HAVE to ask ( even though I probably already know that the answer will have something to do with your total contempt for the previous occupant of the White House). You do know you have quoted one of his funniest grammatical inexactidudes? It is amost, but quite a stupid as his nucular (sic) policies. :doh: