• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Back billing EDF

  • Filter
  • Time
  • Show
Clear All
new posts

  • Back billing EDF

    Hello, new here, my mum who is a pensioner has been back billed by EDF for July 2019 to Nov end 2020. The gas smart meter has not been sending readings to them for this whole period and as a result they have been using estimated readings. They are stating that they are entitled to back bill, because although the the bills are based on estimated readings they have still billed even though clearly the bills are not correct. I have a woman name Karen dealing with the complaint made by me on behalf of my mum, she seemed adamant about this and came of as stand offish. I am now worried she will try and back bill for even before July 2019 out of spite even though the meter sent it's final reading on July 2019.

    I just wanted to ask if anyone else has read ofgems back dating regs and understands that (how I interpreted them) that energy companies can't back bill over 12 months if they have not sent accurate bills.

    Direct quote from website "You cannot be charged for gas or electricity used more than 12 months ago if you have not been correctly billed by a supplier" I'm pretty sure this means even if they have billed you if it's not been correct they can't back bill over 12 months

    or has anyone had any luck with energy ombudsman successfully getting backbilling over 12 month's quashed.
    Tags: None

View our Terms and Conditions

LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.

If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.