SKY TV

[Guest]

Still trying to sort things with SKY

[Guest]

Rob well outcome is I received phone calls, bottom line is the person who took my original order "did not fully understand" what was involved, so the follow up phone call me asking why the bill had shot up,was also not fully understood, make of this what you will, I was told since this occurrence more training has been given to staff, so we will receive some months free SKY and a small bonus, I don't think we would have gone any further, but a lesson learnt, that is make sure when dealing with company's, make sure you advise them that you are also recording all calls, as that way you are able to prove your queries.

[R0b]

Have you agreed that resolution - seems strange how they have now offered you some form of recompense (didn't they say they listened to the call?) was that because you requested the calls or did you have to follow up once you listened to them?

You don't have to actually tell them that you are recording the calls, there is no legal duty to do so but it is of course courteous although if the advisor does object to it then you can say you have a legal right under the GDPR / Data Protection Act, and in any event the calls at Sky are recorded anyway which you can request via a subject access request so why would he or she feel the need to take issue.

Either way, sounds like it is resolved - can you confirm?

[Guest]

Rob we thought that this was the best result we would get, no I never received any information from them, it was only were you advised me to write to that I got this reply, without your help I am sure I would have got nowhere. So Rod thanks again